Web-based customer decision support systems
Communications of the ACM
A framework for understanding human factors in web-based electronic commerce
International Journal of Human-Computer Studies
Implications of buyer decision theory for design of e-commerce websites
International Journal of Human-Computer Studies
Introduction to Modern Information Retrieval
Introduction to Modern Information Retrieval
Designing novel interactional workspaces to support face to face consultations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Agent-mediated electronic commerce: a survey
The Knowledge Engineering Review
An empirical investigation of decision-making satisfaction in web-based decision support systems
Decision Support Systems
Mobile decision support for in-store purchase decisions
Decision Support Systems
A consumer support architecture for enhancing customer relationships
WSEAS Transactions on Information Science and Applications
An architecture for consumer support systems
SEPADS'09 Proceedings of the 8th WSEAS International Conference on Software engineering, parallel and distributed systems
An ontology-based architecture for consumer support systems
WSEAS Transactions on Information Science and Applications
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This paper reports a study of consumer decision support in the context of Internet and in-store applications. A sample (n=30) of experienced runners made running shoe selections in either 'product only', 'decision support system only', or 'decision support system and product' conditions. Participants' decisions tended to be more uniform and of better quality when the DSS was available. Decision making was clearly influenced by DSS recommendations, but these were not always accepted. In this latter circumstance participants reported themselves to be relatively less happy with and less confident in their decision. Consistent with previous literature, abstract attributes were considered more frequently and given higher weightings when using the decision support system. However, predicted differences between conditions with respect to the types of attributes considered and the importance ascribed to different types of attributes were not found.