Web-based customer decision support systems
Communications of the ACM
Are intelligent e-commerce agents partners or predators?
Communications of the ACM - The Adaptive Web
Making internet communities work: reflections on an unusual business model
ACM SIGMIS Database
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
Unified Modeling Language Reference Manual, The (2nd Edition)
Unified Modeling Language Reference Manual, The (2nd Edition)
Collaborative recommendation: A robustness analysis
ACM Transactions on Internet Technology (TOIT)
A web-based consumer-oriented intelligent decision support system for personalized e-services
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Using technology to transform communities of practice into knowledge-building communities
ACM SIGGROUP Bulletin - Special issue on online learning communities
Unified Modeling Language User Guide, The (2nd Edition) (Addison-Wesley Object Technology Series)
Unified Modeling Language User Guide, The (2nd Edition) (Addison-Wesley Object Technology Series)
Using the web service modeling ontology to enable semantic e-business
Communications of the ACM - The semantic e-business vision
IEA/AIE'2004 Proceedings of the 17th international conference on Innovations in applied artificial intelligence
An object-oriented development method for Customer Knowledge Management Information Systems
Knowledge-Based Systems
Communications of the ACM
A multicriteria decision support system for housing evaluation
Decision Support Systems
Consumer decision support systems: Internet versus in-store application
Computers in Human Behavior
A web-based group decision support system for the selection and evaluation of educational multimedia
Proceedings of the international workshop on Educational multimedia and multimedia education
FAQ-master: an ontological multi-agent system for web FAQ services
WSEAS Transactions on Information Science and Applications
Questionnaire-based evaluation of characteristics of a community in SNS
WSEAS Transactions on Information Science and Applications
Using data mining to provide recommendation service
WSEAS Transactions on Information Science and Applications
A multi purpose web-based contractual management system
WSEAS Transactions on Information Science and Applications
WSEAS Transactions on Information Science and Applications
Situation aware content driven multimedia service fusion in avionic informatics
IMMURO'12 Proceedings of the 11th WSEAS international conference on Instrumentation, Measurement, Circuits and Systems, and Proceedings of the 12th WSEAS international conference on Robotics, Control and Manufacturing Technology, and Proceedings of the 12th WSEAS international conference on Multimedia Systems & Signal Processing
Hi-index | 0.00 |
For enterprises, customer relationships have been commonly recognized as a critical factor to succeed their business. Effective customer relationships could help enterprises deliver services to customers based on their needs, preferences, or past transactions. This model however emphasizes on the use of customer information for benefiting enterprises; customers in contrast receive less information from enterprises. To address this issue, a new paradigm, namely Consumer Support Systems (CSS) is initiated to support effective information provision for customers to help on their decision making. In this paper, we present an ontology-based architecture for such a new CSS paradigm. The architecture starts from the identification of CSS characteristics, through the recognition of architectural components that support the realization of these issues, and finally ends with the specification of collaborations among architectural components to realize these issues. In particular, for those inherent integration issues in CSS, it imposes semantic ontologies on the specifications to facilitate integration among customers and enterprises. The architecture is modeled by UML and illustrated by a CSS for travel arrangement.