Are intelligent e-commerce agents partners or predators?
Communications of the ACM - The Adaptive Web
Decision Support Systems
E-service: a new paradigm for business in the electronic environment
Communications of the ACM - E-services: a cornucopia of digital offerings ushers in the next Net-based evolution
Data completeness: a key to effective net-based customer service systems
Communications of the ACM - E-services: a cornucopia of digital offerings ushers in the next Net-based evolution
Collaborative recommendation: A robustness analysis
ACM Transactions on Internet Technology (TOIT)
Optimum design of electronic communities as economic entities
Information Systems Frontiers
International Journal of Electronic Commerce
Needs-based analysis of online customer reviews
Proceedings of the ninth international conference on Electronic commerce
Browsing databases with constraint hierarchies
Electronic Commerce Research
A consumer support architecture for enhancing customer relationships
WSEAS Transactions on Information Science and Applications
An architecture for consumer support systems
SEPADS'09 Proceedings of the 8th WSEAS International Conference on Software engineering, parallel and distributed systems
Extracting the Potential Sales Items from the Trend Leaders with the ID-POS Data
KES '09 Proceedings of the 13th International Conference on Knowledge-Based and Intelligent Information and Engineering Systems: Part II
A construction method for the ontology of customer information in consumer support systems
E-ACTIVITIES'09/ISP'09 Proceedings of the 8th WSEAS International Conference on E-Activities and information security and privacy
An ontology-based architecture for consumer support systems
WSEAS Transactions on Information Science and Applications
Journal of Engineering and Technology Management
Enhancing customer relationships by semantic consumer support systems
Information Processing Letters
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The interaction between businesses and their customers is ripe for the next leap, and it will require a collection of technologies to build new organizational structures such as demand chains, task-based intermediaries, and consumer communities.