Web-based customer decision support systems
Communications of the ACM
Are intelligent e-commerce agents partners or predators?
Communications of the ACM - The Adaptive Web
Making internet communities work: reflections on an unusual business model
ACM SIGMIS Database
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
Unified Modeling Language Reference Manual, The (2nd Edition)
Unified Modeling Language Reference Manual, The (2nd Edition)
Collaborative recommendation: A robustness analysis
ACM Transactions on Internet Technology (TOIT)
A web-based consumer-oriented intelligent decision support system for personalized e-services
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Using technology to transform communities of practice into knowledge-building communities
ACM SIGGROUP Bulletin - Special issue on online learning communities
Unified Modeling Language User Guide, The (2nd Edition) (Addison-Wesley Object Technology Series)
Unified Modeling Language User Guide, The (2nd Edition) (Addison-Wesley Object Technology Series)
IEA/AIE'2004 Proceedings of the 17th international conference on Innovations in applied artificial intelligence
An object-oriented development method for Customer Knowledge Management Information Systems
Knowledge-Based Systems
Communications of the ACM
A multicriteria decision support system for housing evaluation
Decision Support Systems
Consumer decision support systems: Internet versus in-store application
Computers in Human Behavior
A web-based group decision support system for the selection and evaluation of educational multimedia
Proceedings of the international workshop on Educational multimedia and multimedia education
FAQ-master: an ontological multi-agent system for web FAQ services
WSEAS Transactions on Information Science and Applications
Questionnaire-based evaluation of characteristics of a community in SNS
WSEAS Transactions on Information Science and Applications
Using data mining to provide recommendation service
WSEAS Transactions on Information Science and Applications
An Integrated eGovernment Framework for Evaluation of Taiwan Motor Vehicles Driver System
WSKS '09 Proceedings of the 2nd World Summit on the Knowledge Society: Visioning and Engineering the Knowledge Society. A Web Science Perspective
A construction method for the ontology of customer information in consumer support systems
E-ACTIVITIES'09/ISP'09 Proceedings of the 8th WSEAS International Conference on E-Activities and information security and privacy
Exploring user's perception toward automated checkout trolley in developing countries
ECC'11 Proceedings of the 5th European conference on European computing conference
Enhancing customer relationships by semantic consumer support systems
Information Processing Letters
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For enterprises, customer relationships have been commonly recognized as a critical factor to succeed their business. Effective customer relationships could help enterprises deliver services/products to customers based on their needs, preferences, or past transactions. This model however emphasizes on the use of customer information for benefiting enterprises; customers in contrast receive less information from enterprises. To address this issue, such technologies have been proposed as recommendation systems and intelligent agents that provide customers with more sufficient information for their possible needs/helps. These technologies, nevertheless, have still some shortcomings that initiate the recent discussion of a new paradigm, namely Consumer Support Systems (CSS). CSS is specifically structured to support effective information provision from enterprises to consumers where sophisticated information management mechanisms are necessarily employed to help on consumer decision making. In this paper, we present an architecture for the construction of such a new CSS paradigm that provides an advanced management of customer relationships by emphasizing on the information provision from enterprises to consumers. The architecture starts from the identification of CSS characteristics, through the recognition of architectural components that support the realization of these issues, and finally ends with the specification of collaborations among architectural components to realize these issues. The architecture is modeled by UML notations and illustrated by a CSS for book publishing.