IEEE Transactions on Software Engineering
Semantic database modeling: survey, applications, and research issues
ACM Computing Surveys (CSUR)
Object-oriented systems analysis: modeling the world in data
Object-oriented systems analysis: modeling the world in data
ACM Computing Surveys (CSUR)
Coherent models for object-oriented analysis
OOPSLA '91 Conference proceedings on Object-oriented programming systems, languages, and applications
Object-oriented modeling and design
Object-oriented modeling and design
Object-oriented software engineering: the professional developer's guide
Object-oriented software engineering: the professional developer's guide
Web-based customer decision support systems
Communications of the ACM
The unified software development process
The unified software development process
A user-centered design approach to personalization
Communications of the ACM
Personalization on the Net using Web mining: introduction
Communications of the ACM
A broader approach to personalization
Communications of the ACM
Automatic personalization based on Web usage mining
Communications of the ACM
The road to the unified software development process
The road to the unified software development process
Towards component-based software engineering
Proceedings of the eighth annual consortium on Computing in Small Colleges Rocky Mountain conference
Knowledge management and data mining for marketing
Decision Support Systems - Knowledge management support of decision making
Modern Structured Analysis
Knowledge Management Case Book: Siemens Best Practices
Knowledge Management Case Book: Siemens Best Practices
Web services: beyond component-based computing
Communications of the ACM
Visual Modeling with Rational Rose 2002 and UML
Visual Modeling with Rational Rose 2002 and UML
Unraveling the Web Services Web: An Introduction to SOAP, WSDL, and UDDI
IEEE Internet Computing
Modeling and validation of service-oriented architectures: application vs. style
Proceedings of the 9th European software engineering conference held jointly with 11th ACM SIGSOFT international symposium on Foundations of software engineering
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
Unified Modeling Language Reference Manual, The (2nd Edition)
Unified Modeling Language Reference Manual, The (2nd Edition)
Unified Modeling Language User Guide, The (2nd Edition) (Addison-Wesley Object Technology Series)
Unified Modeling Language User Guide, The (2nd Edition) (Addison-Wesley Object Technology Series)
System development (Prentice-Hall International series in computer science)
System development (Prentice-Hall International series in computer science)
Learning UML 2.0
A consumer support architecture for enhancing customer relationships
WSEAS Transactions on Information Science and Applications
An architecture for consumer support systems
SEPADS'09 Proceedings of the 8th WSEAS International Conference on Software engineering, parallel and distributed systems
A construction method for the ontology of customer information in consumer support systems
E-ACTIVITIES'09/ISP'09 Proceedings of the 8th WSEAS International Conference on E-Activities and information security and privacy
An ontology-based architecture for consumer support systems
WSEAS Transactions on Information Science and Applications
iUBICOM'11 Proceedings of the 6th international conference on Ubiquitous and Collaborative Computing
An empirical investigation of factors affecting ubiquitous computing use and U-business value
International Journal of Information Management: The Journal for Information Professionals
Enhancing customer relationships by semantic consumer support systems
Information Processing Letters
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For the advances of Internet technologies in recent years, electronic commerce (EC) has gained many attentions as a major theme for enterprises to keep their competitiveness. Among all possible endeavors for the EC, research has shown that effective management of customer relationships by taking advantage of customer knowledges is a major source for keeping competitive differentiation. Therefore, it is commonly recognized as an important goal for an enterprise to promote its managerial effectiveness on customer relationships through a prospective customer knowledge-based information system to achieve the so-called Customer-Oriented EC. In this paper, we present an object-oriented method for the development of such a Customer Knowledge Management Information System (CKMIS). The method starts from the identification of customers and their desired knowledge-accessed behaviors, through the recognition of a system architecture that supports the identification and realization of these behaviors, and finally ends with the analysis and design of the architectural classes/objects that collaborate to identify and realize these behaviors. The method is use case driven with UML notations utilized and extended as its modeling tool. To illustrate, the method is applied to an exemplified CKMIS for a book publishing company.