A construction method for the ontology of customer information in consumer support systems

Authors:
Jyhjong Lin;Yi-Chen Chung;Jenperng Yu;Changling Hsu
Affiliations:
Department of Information Management, Ming Chuan University;Department of Information Management, Ming Chuan University;Department of Information Management, Ming Chuan University;Department of Information Management, Ming Chuan University
Venue:
E-ACTIVITIES'09/ISP'09 Proceedings of the 8th WSEAS International Conference on E-Activities and information security and privacy
Year:
2009

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Abstract

In recent years, performance measurement and management (PMM) has received much attention from researchers and practitioners. Despite the growing use of PMM systems, companies experience difficulty in implementing such systems, with consequent risk of ...