FAQ-master: an ontological multi-agent system for web FAQ services

Authors:
Sheng-Yuan Yang;Chun-Liang Hsu;Dong-Liang Lee;Lawrence Y. Deng
Affiliations:
Department of Computer and Communication Engineering, St. John's University, Tamsui, Taipei County, Taiwan, R.O.C.;Department of Electrical Engineering, St. John's University, Tamsui, Taipei County, Taiwan, R.O.C.;Department of Information Management, St. John's University, Tamsui, Taipei County, Taiwan, R.O.C.;Department of Computer Science and Information Engineering, St. John's University, Tamsui, Taipei County, Taiwan, R.O.C.
Venue:
WSEAS Transactions on Information Science and Applications
Year:
2008

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Abstract

This paper expresses the results of our research in developing a multi-agent system: FAQ-master as an intelligent Web information integration system based upon intelligent retrieval, filtering, integration, and ranking capabilities in order to provide high-quality FAQ answers from the Web to meet the user information request. We are describing FAQ-master, discussing how it improves FAQ query quality from the following three aspects of Web search activities at the same time: user intention, document content processing, and website search. The system is implemented as four agents working together through an ontology-supported content base. Techniques involved in the design include domain ontology, ontology-supported user query processing, ontology-supported solution caching, ontology-directed FAQ wrapping, storage, retrieval and ranking, and ontology-supported website classification and expansion.