An ontology-supported user modeling technique with query templates for interface agents

  • Authors:

  • Sheng-Yuan Yang

  • Affiliations:

  • Dept. of Computer and Communication Engineering, St. John's University, Taipei County, Taiwan

  • Venue:
  • CEA'07 Proceedings of the 2007 annual Conference on International Conference on Computer Engineering and Applications
  • Year:
  • 2007

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Abstract

This paper describes an Interface Agent with ontology-supported, query template-based user modeling techniques which works as an assistant between the users and FAQ systems to retrieve FAQs on the domain of Personal Computer. It integrates several interesting techniques including user modeling, domain ontology, and template-based linguistic processing to effectively tackle the problems associated with traditional FAQ retrieval systems. Our work features an ontology-supported user modeling technique with query templates for developing interface agents; a nature language query mode, along with an improved keyword-based query mode; and an assistance and guidance for human-machine interaction. Our preliminary experimentation demonstrates that user intention and focus of up to eighty percent of the user queries can be correctly understood by the system.