Ontology-supported FAQ processing and ranking techniques
Journal of Intelligent Information Systems
An ontology-supported user modeling technique with query templates for interface agents
CEA'07 Proceedings of the 2007 annual Conference on International Conference on Computer Engineering and Applications
An ontological template-supported interface agent for FAQ services
ACOS'07 Proceedings of the 6th Conference on WSEAS International Conference on Applied Computer Science - Volume 6
An ontology-supported information management agent with solution integration and proxy
ICCOMP'06 Proceedings of the 10th WSEAS international conference on Computers
A high-performance FAQ retrieval method using minimal differentiator expressions
Knowledge-Based Systems
A cloud of FAQ: A highly-precise FAQ retrieval system for the Web 2.0
Knowledge-Based Systems
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