Auto-FAQ: an experiment in cyberspace leveraging
Computer Networks and ISDN Systems
WordNet: a lexical database for English
Communications of the ACM
Bridging the lexical chasm: statistical approaches to answer-finding
SIGIR '00 Proceedings of the 23rd annual international ACM SIGIR conference on Research and development in information retrieval
Adaptive natural language interfaces to FAQ knowledge bases
Data & Knowledge Engineering - Special issue on NLDB '99: applications of natural language to information systems
Scaling question answering to the web
ACM Transactions on Information Systems (TOIS)
Introduction to Modern Information Retrieval
Introduction to Modern Information Retrieval
NLDB '02 Proceedings of the 6th International Conference on Applications of Natural Language to Information Systems-Revised Papers
CBR for Document Retrieval: The FALLQ Project
ICCBR '97 Proceedings of the Second International Conference on Case-Based Reasoning Research and Development
What You Saw Is What You Want: Using Cases to Seed Information Retrieval
ICCBR '97 Proceedings of the Second International Conference on Case-Based Reasoning Research and Development
FAQ finder: a case-based approach to knowledge navigation
CAIA '95 Proceedings of the 11th Conference on Artificial Intelligence for Applications
The TREC question answering track
Natural Language Engineering
A Comparison of the Readability of Graphs Using Node-Link and Matrix-Based Representations
INFOVIS '04 Proceedings of the IEEE Symposium on Information Visualization
Domain-specific FAQ retrieval using independent aspects
ACM Transactions on Asian Language Information Processing (TALIP)
Retrieving answers from frequently asked questions pages on the web
Proceedings of the 14th ACM international conference on Information and knowledge management
Finding similar questions in large question and answer archives
Proceedings of the 14th ACM international conference on Information and knowledge management
Information Processing and Management: an International Journal - Special issue: AIRS2005: Information retrieval research in Asia
Getting our head in the clouds: toward evaluation studies of tagclouds
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Tag clouds for summarizing web search results
Proceedings of the 16th international conference on World Wide Web
An assessment of tag presentation techniques
Proceedings of the 16th international conference on World Wide Web
Ontology-supported FAQ processing and ranking techniques
Journal of Intelligent Information Systems
Semantic enhancement for legal information retrieval: Iuriservice performance
Proceedings of the 11th international conference on Artificial intelligence and law
The folksonomy tag cloud: when is it useful?
Journal of Information Science
Tag Clouds: Data Analysis Tool or Social Signaller?
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Seeing things in the clouds: the effect of visual features on tag cloud selections
Proceedings of the nineteenth ACM conference on Hypertext and hypermedia
Retrieval models for question and answer archives
Proceedings of the 31st annual international ACM SIGIR conference on Research and development in information retrieval
Expert Systems with Applications: An International Journal
CourseCloud: summarizing and refining keyword searches over structured data
Proceedings of the 12th International Conference on Extending Database Technology: Advances in Database Technology
Question answering based on pervasive agent ontology and Semantic Web
Knowledge-Based Systems
Using Domain Ontology to Implement a Frequently Asked Questions system
CSIE '09 Proceedings of the 2009 WRI World Congress on Computer Science and Information Engineering - Volume 04
Differential Tag Clouds: Highlighting Particular Features in Documents
WI-IAT '09 Proceedings of the 2009 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology - Volume 03
Computers & Education
Ontology-based user modeling for knowledge management systems
UM'03 Proceedings of the 9th international conference on User modeling
Supervised learning approach to optimize ranking function for Chinese FAQ-finder
PAKDD'07 Proceedings of the 11th Pacific-Asia conference on Advances in knowledge discovery and data mining
Using blogging to enhance the initiation of students into academic research
Computers & Education
An Effective Similarity Measurement for FAQ Question Answering System
ICECE '10 Proceedings of the 2010 International Conference on Electrical and Control Engineering
A FAQ Finding Process in Open Source Project Forums
ICSEA '10 Proceedings of the 2010 Fifth International Conference on Software Engineering Advances
On the selection of tags for tag clouds
Proceedings of the fourth ACM international conference on Web search and data mining
An exploratory analysis of mind maps
Proceedings of the 11th ACM symposium on Document engineering
Proceedings of the 20th ACM international conference on Information and knowledge management
Learning profiles based on hierarchical hidden markov model
ISMIS'05 Proceedings of the 15th international conference on Foundations of Intelligent Systems
Digital concept maps for managing knowledge and information
Knowledge and Information Visualization
Computers & Education
FAQtory: A framework to provide high-quality FAQ retrieval systems
Expert Systems with Applications: An International Journal
Using Wikipedia concepts and frequency in language to extract key terms from support documents
Expert Systems with Applications: An International Journal
Methodologies for improved tag cloud generation with clustering
ICWE'12 Proceedings of the 12th international conference on Web Engineering
A high-performance FAQ retrieval method using minimal differentiator expressions
Knowledge-Based Systems
Topological analysis of knowledge maps
Knowledge-Based Systems
Learning regular expressions to template-based FAQ retrieval systems
Knowledge-Based Systems
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FAQ (Frequency Asked Questions) lists have attracted increasing attention for companies and organizations. There is thus a need for high-precision and fast methods able to manage large FAQ collections. In this context, we present a FAQ retrieval system as part of a FAQ exploiting project. Following the growing trend towards Web 2.0, we aim to provide users with mechanisms to navigate through the domain of knowledge and to facilitate both learning and searching, beyond classic FAQ retrieval algorithms. To this purpose, our system involves two different modules: an efficient and precise FAQ retrieval module and, a tag cloud generation module designed to help users to complete the comprehension of the retrieved information. Empirical results evidence the validity of our approach with respect to a number of state-of-the-art algorithms in terms of the most popular metrics in the field.