The World-Wide Web: quagmire or gold mine?
Communications of the ACM
Learning to Understand Information on the Internet: AnExample-Based Approach
Journal of Intelligent Information Systems - Special issue: next generation information technologies and systems
A scalable comparison-shopping agent for the World-Wide Web
AGENTS '97 Proceedings of the first international conference on Autonomous agents
WebACE: a Web agent for document categorization and exploration
AGENTS '98 Proceedings of the second international conference on Autonomous agents
Interactive Case-Based Reasoning in Sequential Diagnosis
Applied Intelligence
AI and navigation on the Internet and Intranet
IEEE Expert: Intelligent Systems and Their Applications
Knowledge Discovery in SportsFinder: An Agent to Extract Sports Results from the Web
PAKDD '99 Proceedings of the Third Pacific-Asia Conference on Methodologies for Knowledge Discovery and Data Mining
Semantic Structuring and Visual Querying of Document Abstracts in Digital Libraries
ECDL '98 Proceedings of the Second European Conference on Research and Advanced Technology for Digital Libraries
iJADE Web-Miner: An Intelligent Agent Framework for Internet Shopping
IEEE Transactions on Knowledge and Data Engineering
Domain-specific FAQ retrieval using independent aspects
ACM Transactions on Asian Language Information Processing (TALIP)
"Dialog Navigator": a question answering system based on large text knowledge base
COLING '02 Proceedings of the 19th international conference on Computational linguistics - Volume 1
Finding semantically similar questions based on their answers
Proceedings of the 28th annual international ACM SIGIR conference on Research and development in information retrieval
A hybrid approach to natural language web search
EMNLP '02 Proceedings of the ACL-02 conference on Empirical methods in natural language processing - Volume 10
High-performance FAQ retrieval using an automatic clustering method of query logs
Information Processing and Management: an International Journal
Information Processing and Management: an International Journal - Special issue: AIRS2005: Information retrieval research in Asia
Estimation of FAQ knowledge by classifying questions and answers
SMO'06 Proceedings of the 6th WSEAS International Conference on Simulation, Modelling and Optimization
Estimation of FAQ knowledge bases by using semantic expressions for questions and answers
International Journal of Computer Applications in Technology
Case Authoring: From Textual Reports to Knowledge-Rich Cases
ICCBR '07 Proceedings of the 7th international conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
Developing a Computer-Supported Tutoring Interaction Component with Interaction Data Reuse
ITS '08 Proceedings of the 9th international conference on Intelligent Tutoring Systems
TextEntry '03 Proceedings of the 2003 EACL Workshop on Language Modeling for Text Entry Methods
Recovering problem-solving activities from query messages
IJCAI'95 Proceedings of the 14th international joint conference on Artificial intelligence - Volume 2
A case-based approach to knowledge navigation
IJCAI'95 Proceedings of the 14th international joint conference on Artificial intelligence - Volume 2
Intelligent QA Systems Using Semantic Expressions
KES '09 Proceedings of the 13th International Conference on Knowledge-Based and Intelligent Information and Engineering Systems: Part II
High-performance FAQ retrieval using an automatic clustering method of query logs
Information Processing and Management: an International Journal
Improving FAQ retrieval using query log clustering in latent semantic space
AIRS'05 Proceedings of the Second Asia conference on Asia Information Retrieval Technology
FAQtory: A framework to provide high-quality FAQ retrieval systems
Expert Systems with Applications: An International Journal
A high-performance FAQ retrieval method using minimal differentiator expressions
Knowledge-Based Systems
Toward Automatic Answers in User-Interactive Question Answering Systems
International Journal of Software Science and Computational Intelligence
A cloud of FAQ: A highly-precise FAQ retrieval system for the Web 2.0
Knowledge-Based Systems
Learning regular expressions to template-based FAQ retrieval systems
Knowledge-Based Systems
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In this paper, we will discuss a class of systems, called FAQ FINDER systems, that use a natural language question-based interface to distributed information sources, specifically files organized as question/answer pairs such as FAQ files. In using these systems, users enter question in natural language and the system attempts answer that question, using FAQ files as a resource. We combined two technologies in developing these systems: statistically based IR engines and more semantically based "language matchers". The power of our approach rises out of two features: first, we are using knowledge sources that have already been designed to answer the commonly asked questions in a domain and are more highly organized than free text; second, these systems do not have to comprehend the queries they receive. They only have to identify the relevant files and then match against the segments of text that are used to organize the files themselves.