Recent trends in hierarchic document clustering: a critical review
Information Processing and Management: an International Journal
Comparison of hierarchic agglomerative clustering methods for document retrieval
The Computer Journal
An Information Retrieval Approach for Automatically Constructing Software Libraries
IEEE Transactions on Software Engineering
Auto-FAQ: an experiment in cyberspace leveraging
Computer Networks and ISDN Systems
Reexamining the cluster hypothesis: scatter/gather on retrieval results
SIGIR '96 Proceedings of the 19th annual international ACM SIGIR conference on Research and development in information retrieval
The cluster hypothesis revisited
SIGIR '85 Proceedings of the 8th annual international ACM SIGIR conference on Research and development in information retrieval
Doing business in the information marketplace: a case study
Proceedings of the third annual conference on Autonomous Agents
A study of smoothing methods for language models applied to Ad Hoc information retrieval
Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval
Information Retrieval
Introduction to Modern Information Retrieval
Introduction to Modern Information Retrieval
The effectiveness of query-specific hierarchic clustering in information retrieval
Information Processing and Management: an International Journal
FAQ finder: a case-based approach to knowledge navigation
CAIA '95 Proceedings of the 11th Conference on Artificial Intelligence for Applications
Cluster-based retrieval using language models
Proceedings of the 27th annual international ACM SIGIR conference on Research and development in information retrieval
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Lexical disagreement problems often occur in FAQ retrieval because FAQs unlike general documents consist of just one or two sentences. To resolve lexical disagreement problems, we propose a high-performance FAQ retrieval system using query log clustering. During indexing time, using latent semantic analysis techniques, the proposed system classifies and groups the logs of users’ queries into predefined FAQ categories. During retrieval time, the proposed system uses the query log clusters as a form of FAQ smoothing. In our experiment, we found that the proposed system could resolve some lexical disagreement problems between queries and FAQs.