Recent trends in hierarchic document clustering: a critical review
Information Processing and Management: an International Journal
Comparison of hierarchic agglomerative clustering methods for document retrieval
The Computer Journal
Auto-FAQ: an experiment in cyberspace leveraging
Computer Networks and ISDN Systems
Reexamining the cluster hypothesis: scatter/gather on retrieval results
SIGIR '96 Proceedings of the 19th annual international ACM SIGIR conference on Research and development in information retrieval
The cluster hypothesis revisited
SIGIR '85 Proceedings of the 8th annual international ACM SIGIR conference on Research and development in information retrieval
Doing business in the information marketplace: a case study
Proceedings of the third annual conference on Autonomous Agents
A study of smoothing methods for language models applied to Ad Hoc information retrieval
Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval
Information Retrieval
Introduction to Modern Information Retrieval
Introduction to Modern Information Retrieval
The effectiveness of query-specific hierarchic clustering in information retrieval
Information Processing and Management: an International Journal
FAQ finder: a case-based approach to knowledge navigation
CAIA '95 Proceedings of the 11th Conference on Artificial Intelligence for Applications
Question Answering from Frequently Asked Question Files: Experiences with the FAQ Finder System
Question Answering from Frequently Asked Question Files: Experiences with the FAQ Finder System
Similarity between words computed by spreading activation on an English dictionary
EACL '93 Proceedings of the sixth conference on European chapter of the Association for Computational Linguistics
Cluster-based retrieval using language models
Proceedings of the 27th annual international ACM SIGIR conference on Research and development in information retrieval
A framework to predict the quality of answers with non-textual features
SIGIR '06 Proceedings of the 29th annual international ACM SIGIR conference on Research and development in information retrieval
Automated FAQ answering with question-specific knowledge representation for web self-service
HSI'09 Proceedings of the 2nd conference on Human System Interactions
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To resolve some of lexical disagreement problems between queries and FAQs, we propose a reliable FAQ retrieval system using query log clustering. On indexing time, the proposed system clusters the logs of users' queries into predefined FAQ categories. To increase the precision and the recall rate of clustering, the proposed system adopts a new similarity measure using a machine readable dictionary. On searching time, the proposed system calculates the similarities between users' queries and each cluster in order to smooth FAQs. By virtue of the cluster-based retrieval technique, the proposed system could partially bridge lexical chasms between queries and FAQs. In addition, the proposed system outperforms the traditional information retrieval systems in FAQ retrieval.