Task-oriented world wide web retrieval by document type classification
Proceedings of the eighth international conference on Information and knowledge management
Improving problem-oriented mailing list archives with MCS
Proceedings of the 22nd international conference on Software engineering
Bridging the lexical chasm: statistical approaches to answer-finding
SIGIR '00 Proceedings of the 23rd annual international ACM SIGIR conference on Research and development in information retrieval
Building a question answering test collection
SIGIR '00 Proceedings of the 23rd annual international ACM SIGIR conference on Research and development in information retrieval
Scaling question answering to the Web
Proceedings of the 10th international conference on World Wide Web
Scaling question answering to the web
ACM Transactions on Information Systems (TOIS)
Acquiring Customer Preferences from Return-Set Selections
ICCBR '01 Proceedings of the 4th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
When Two Case Bases Are Better than One: Exploiting Multiple Case Bases
ICCBR '01 Proceedings of the 4th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
A Hybrid Approach for the Management of FAQ Documents in Latin Languages
ICCBR '01 Proceedings of the 4th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
Semantic Structuring and Visual Querying of Document Abstracts in Digital Libraries
ECDL '98 Proceedings of the Second European Conference on Research and Advanced Technology for Digital Libraries
Mining for interactive identification of users' information needs
Information Systems
The TREC question answering track
Natural Language Engineering
ANLC '00 Proceedings of the sixth conference on Applied natural language processing
Domain-specific FAQ retrieval using independent aspects
ACM Transactions on Asian Language Information Processing (TALIP)
Question answering using maximum entropy components
NAACL '01 Proceedings of the second meeting of the North American Chapter of the Association for Computational Linguistics on Language technologies
Finding similar questions in large question and answer archives
Proceedings of the 14th ACM international conference on Information and knowledge management
Automatic question answering using the web: Beyond the Factoid
Information Retrieval
High-performance FAQ retrieval using an automatic clustering method of query logs
Information Processing and Management: an International Journal
Semantic Segment Extraction and Matching for Internet FAQ Retrieval
IEEE Transactions on Knowledge and Data Engineering
AquaLog: An ontology-driven question answering system for organizational semantic intranets
Web Semantics: Science, Services and Agents on the World Wide Web
Recommending questions using the mdl-based tree cut model
Proceedings of the 17th international conference on World Wide Web
Case-Based Support for Library Reference Services
ICCBR '07 Proceedings of the 7th international conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
iReMedI - Intelligent Retrieval from Medical Information
ECCBR '08 Proceedings of the 9th European conference on Advances in Case-Based Reasoning
Tapping on the potential of q&a community by recommending answer providers
Proceedings of the 17th ACM conference on Information and knowledge management
Quality-aware collaborative question answering: methods and evaluation
Proceedings of the Second ACM International Conference on Web Search and Data Mining
Using FAQ as a Case Base for Intelligent Tutoring
Proceedings of the 2005 conference on Artificial Intelligence in Education: Supporting Learning through Intelligent and Socially Informed Technology
Question utility: a novel static ranking of question search
AAAI'08 Proceedings of the 23rd national conference on Artificial intelligence - Volume 2
Reward System for Completing FAQs
Proceedings of the 2009 conference on Artificial Intelligence Research and Development: Proceedings of the 12th International Conference of the Catalan Association for Artificial Intelligence
Reward System for Completing FAQs
Proceedings of the 2009 conference on Artificial Intelligence Research and Development: Proceedings of the 12th International Conference of the Catalan Association for Artificial Intelligence
Combination retrieval for creating knowledge from sparse document-collection
Knowledge-Based Systems
The design and implementation of Chinese question and answering system
ICCSA'03 Proceedings of the 2003 international conference on Computational science and its applications: PartI
Question answering system with recommendation using fuzzy relational product operator
Proceedings of the 12th International Conference on Information Integration and Web-based Applications & Services
Say Anything: Using Textual Case-Based Reasoning to Enable Open-Domain Interactive Storytelling
ACM Transactions on Interactive Intelligent Systems (TiiS) - Special Issue on Common Sense for Interactive Systems
QolA: fostering collaboration within QA
CLEF'06 Proceedings of the 7th international conference on Cross-Language Evaluation Forum: evaluation of multilingual and multi-modal information retrieval
Predicting Best Responder in Community Question Answering Using Topic Model Method
WI-IAT '12 Proceedings of the The 2012 IEEE/WIC/ACM International Joint Conferences on Web Intelligence and Intelligent Agent Technology - Volume 01
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This technical report describes FAQ Finder, a natural language question answering system that uses files of frequently asked questions as its knowledge base. Unlike AI question-answering systems that focus on the generation of new answers, FAQ Finder retrieves existing ones found in frequently-asked question files. Unlike information retrieval approaches that rely on a purely lexical metric of similarity between query and document, FAQ Finder uses a semantic knowledge base (WordNet) to improve its ability to match question and answer. We describe the design and the current implementation of the system and its support components, including results from an evaluation of the system''s performance against a corpus of user questions. An important finding was that a combination of semantic and statistical techniques works better than any single approach. We analyze failures of the system and discuss future research aimed at addressing them.