Effective retrieval of structured documents
SIGIR '94 Proceedings of the 17th annual international ACM SIGIR conference on Research and development in information retrieval
Auto-FAQ: an experiment in cyberspace leveraging
Computer Networks and ISDN Systems
Focused crawling: a new approach to topic-specific Web resource discovery
WWW '99 Proceedings of the eighth international conference on World Wide Web
Bridging the lexical chasm: statistical approaches to answer-finding
SIGIR '00 Proceedings of the 23rd annual international ACM SIGIR conference on Research and development in information retrieval
Wrapper induction: efficiency and expressiveness
Artificial Intelligence - Special issue on Intelligent internet systems
Scaling question answering to the Web
Proceedings of the 10th international conference on World Wide Web
Probabilistic question answering on the web
Proceedings of the 11th international conference on World Wide Web
Using information extraction and natural language generation to answer e-mail
Data & Knowledge Engineering
Maximum Entropy Markov Models for Information Extraction and Segmentation
ICML '00 Proceedings of the Seventeenth International Conference on Machine Learning
Omnibase: Uniform Access to Heterogeneous Data for Question Answering
NLDB '02 Proceedings of the 6th International Conference on Applications of Natural Language to Information Systems-Revised Papers
eResponder: Electronic Question Responder
CooplS '02 Proceedings of the 7th International Conference on Cooperative Information Systems
Data extraction and label assignment for web databases
WWW '03 Proceedings of the 12th international conference on World Wide Web
Web-scale information extraction in knowitall: (preliminary results)
Proceedings of the 13th international conference on World Wide Web
Is question answering an acquired skill?
Proceedings of the 13th international conference on World Wide Web
Learning to find answers to questions on the Web
ACM Transactions on Internet Technology (TOIT)
An information extraction engine for web discussion forums
WWW '05 Special interest tracks and posters of the 14th international conference on World Wide Web
Evaluating answers to definition questions
NAACL-Short '03 Proceedings of the 2003 Conference of the North American Chapter of the Association for Computational Linguistics on Human Language Technology: companion volume of the Proceedings of HLT-NAACL 2003--short papers - Volume 2
MultiSumQA '02 proceedings of the 2002 conference on multilingual summarization and question answering - Volume 19
Automatic detection of causal relations for Question Answering
MultiSumQA '03 Proceedings of the ACL 2003 workshop on Multilingual summarization and question answering - Volume 12
AnswerBus question answering system
HLT '02 Proceedings of the second international conference on Human Language Technology Research
High-performance FAQ retrieval using an automatic clustering method of query logs
Information Processing and Management: an International Journal
Boosting web retrieval through query operations
ECIR'05 Proceedings of the 27th European conference on Advances in Information Retrieval Research
Proceedings of the Third international conference on Initiative for the Evaluation of XML Retrieval
INEX'04 Proceedings of the Third international conference on Initiative for the Evaluation of XML Retrieval
A framework to predict the quality of answers with non-textual features
SIGIR '06 Proceedings of the 29th annual international ACM SIGIR conference on Research and development in information retrieval
Finding question-answer pairs from online forums
Proceedings of the 31st annual international ACM SIGIR conference on Research and development in information retrieval
Retrieval models for question and answer archives
Proceedings of the 31st annual international ACM SIGIR conference on Research and development in information retrieval
Quality-aware collaborative question answering: methods and evaluation
Proceedings of the Second ACM International Conference on Web Search and Data Mining
A classification-based approach to question answering in discussion boards
Proceedings of the 32nd international ACM SIGIR conference on Research and development in information retrieval
Ranking community answers by modeling question-answer relationships via analogical reasoning
Proceedings of the 32nd international ACM SIGIR conference on Research and development in information retrieval
A syntactic tree matching approach to finding similar questions in community-based qa services
Proceedings of the 32nd international ACM SIGIR conference on Research and development in information retrieval
Understanding and summarizing answers in community-based question answering services
COLING '08 Proceedings of the 22nd International Conference on Computational Linguistics - Volume 1
Developing an approach for why-question answering
EACL '06 Proceedings of the Eleventh Conference of the European Chapter of the Association for Computational Linguistics: Student Research Workshop
Answering learners' questions by retrieving question paraphrases from social Q&A sites
EANL '08 Proceedings of the Third Workshop on Innovative Use of NLP for Building Educational Applications
Semantic chunk annotation for complex questions using conditional random field
KRAQ '08 Coling 2008: Proceedings of the workshop on Knowledge and Reasoning for Answering Questions
The use of categorization information in language models for question retrieval
Proceedings of the 18th ACM conference on Information and knowledge management
Learning to recommend questions based on user ratings
Proceedings of the 18th ACM conference on Information and knowledge management
Educational Question Answering based on Social Media Content
Proceedings of the 2009 conference on Artificial Intelligence in Education: Building Learning Systems that Care: From Knowledge Representation to Affective Modelling
An empirical study of corpus-based response automation methods for an e-mail-based help-desk domain
Computational Linguistics
Automated FAQ answering with question-specific knowledge representation for web self-service
HSI'09 Proceedings of the 2nd conference on Human System Interactions
Extracting Chinese question-answer pairs from online forums
SMC'09 Proceedings of the 2009 IEEE international conference on Systems, Man and Cybernetics
Supervised learning approach to optimize ranking function for Chinese FAQ-finder
PAKDD'07 Proceedings of the 11th Pacific-Asia conference on Advances in knowledge discovery and data mining
Proceedings of the 19th international conference on World wide web
Segmentation of multi-sentence questions: towards effective question retrieval in cQA services
Proceedings of the 33rd international ACM SIGIR conference on Research and development in information retrieval
Modeling semantic relevance for question-answer pairs in web social communities
ACL '10 Proceedings of the 48th Annual Meeting of the Association for Computational Linguistics
Handling noisy queries in cross language FAQ retrieval
EMNLP '10 Proceedings of the 2010 Conference on Empirical Methods in Natural Language Processing
Learning the relative usefulness of questions in community QA
EMNLP '10 Proceedings of the 2010 Conference on Empirical Methods in Natural Language Processing
Exploring domain-specific term weight in archived question search
CIKM '10 Proceedings of the 19th ACM international conference on Information and knowledge management
A utility-driven approach to question ranking in social QA
COLING '10 Proceedings of the 23rd International Conference on Computational Linguistics
A novel composite kernel for finding similar questions in CQA services
WAIM'10 Proceedings of the 11th international conference on Web-age information management
A framework for corroborating answers from multiple web sources
Information Systems
Deep Learning Approaches to Semantic Relevance Modeling for Chinese Question-Answer Pairs
ACM Transactions on Asian Language Information Processing (TALIP)
How to extract Arabic definitions from the web? Arabic definition question answering system
NLDB'11 Proceedings of the 16th international conference on Natural language processing and information systems
Human-machine design considerations in advanced machine-learning systems
IBM Journal of Research and Development
ACM Transactions on Information Systems (TOIS)
Bootstrap-Based equivalent pattern learning for collaborative question answering
CICLing'12 Proceedings of the 13th international conference on Computational Linguistics and Intelligent Text Processing - Volume Part II
FAQtory: A framework to provide high-quality FAQ retrieval systems
Expert Systems with Applications: An International Journal
Semi-automatically extracting FAQs to improve accessibility of software development knowledge
Proceedings of the 34th International Conference on Software Engineering
Generating reformulation trees for complex queries
SIGIR '12 Proceedings of the 35th international ACM SIGIR conference on Research and development in information retrieval
Community answer summarization for multi-sentence question with group L1 regularization
ACL '12 Proceedings of the 50th Annual Meeting of the Association for Computational Linguistics: Long Papers - Volume 1
Quartz: a question answering system for Dutch
CLEF'06 Proceedings of the 7th international conference on Cross-Language Evaluation Forum: evaluation of multilingual and multi-modal information retrieval
A high-performance FAQ retrieval method using minimal differentiator expressions
Knowledge-Based Systems
A cloud of FAQ: A highly-precise FAQ retrieval system for the Web 2.0
Knowledge-Based Systems
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We address the task of answering natural language questions by using the large number of Frequently Asked Questions (FAQ) pages available on the web. The task involves three steps: (1) fetching FAQ pages from the web; (2) automatic extraction of question/answer (Q/A) pairs from the collected pages; and (3) answering users' questions by retrieving appropriate Q/A pairs. We discuss our solutions for each of the three tasks, and give detailed evaluation results on a collected corpus of about 3.6Gb of text data (293K pages, 2.8M Q/A pairs), with real users' questions sampled from a web search engine log. Specifically, we propose simple but effective methods for Q/A extraction and investigate task-specific retrieval models for answering questions. Our best model finds answers for 36% of the test questions in the top 20 results. Our overall conclusion is that FAQ pages on the web provide an excellent resource for addressing real users' information needs in a highly focused manner.