External cognition: how do graphical representations work?
International Journal of Human-Computer Studies
i-LAND: an interactive landscape for creativity and innovation
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Single display groupware: a model for co-present collaboration
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Getting to know the 'customer in the machine'
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Partitioning digital worlds: focal and peripheral awareness in multiple monitor use
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
DiamondTouch: a multi-user touch technology
Proceedings of the 14th annual ACM symposium on User interface software and technology
Gender differences in perceptions of web-based shopping
Communications of the ACM - Evolving data mining into solutions for insights
Technology in Action
Consumer trust in an Internet store
Information Technology and Management
Stitching: pen gestures that span multiple displays
Proceedings of the working conference on Advanced visual interfaces
The introduction of a shared interactive surface into a communal space
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
Understanding and Designing for Intermediated Information Tasks in India
IEEE Pervasive Computing
Designing for a collaborative industrial environment: the case of the ABB Powerwall
DUX '05 Proceedings of the 2005 conference on Designing for User eXperience
Automated context aggregation and file annotation for PAN-based computing
Personal and Ubiquitous Computing
Seconds matter: improving distributed coordination bytracking and visualizing display trajectories
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Consumer decision support systems: Internet versus in-store application
Computers in Human Behavior
Interaction design patterns for computers in sociable use
International Journal of Computer Applications in Technology
Designing large-display workspaces for cooperative travel consultancy
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Human communication in customer-agent-computer interaction: Face-to-face versus over telephone
Computers in Human Behavior
BNCOD 26 Proceedings of the 26th British National Conference on Databases: Dataspace: The Final Frontier
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Hospital user research using new media arts
Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology
Countertop responsive mirror: supporting physical retail shopping for sellers, buyers and companions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using F-formations to analyse spatial patterns of interaction in physical environments
Proceedings of the ACM 2011 conference on Computer supported cooperative work
ACM Transactions on Management Information Systems (TMIS)
Multiplayer gaming with mobile phones: enhancing user experience with a public screen
INTETAIN'05 Proceedings of the First international conference on Intelligent Technologies for Interactive Entertainment
“Enforced” vs. “Casual” Transparency -- Findings from IT-Supported Financial Advisory Encounters
ACM Transactions on Management Information Systems (TMIS)
Comparing horizontal and vertical surfaces for a collaborative design task
Advances in Human-Computer Interaction
The conceptual framing, design and evaluation of device ecologies for collaborative activities
International Journal of Human-Computer Studies
Proceedings of the 7th International Conference on Pervasive Computing Technologies for Healthcare
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This paper describes the design and deployment of a novel interactional workspace, intended to provide more effective support for face-to-face consultations between two parties. We focus on the initial consultations between customer and agent that take place during the development of complex products. Findings from an ethnographic study of the existing use of technological systems show the interaction during such consultations to be disjointed and not well supported. As an alternative approach, we developed a novel arrangement of multiple displays intended to promote shoulder-to-shoulder collaboration using a variety of interlinked representations and visualizations. The resulting interactional workspace was used by a travel company as part of a large international trade show attended by the general public. The many consultations that took place between agents and customers were quite different, proving to be more equitable, open, fluid and congenial.