The sciences of the artificial (3rd ed.)
The sciences of the artificial (3rd ed.)
Communications of the ACM
Usability engineering: scenario-based development of human-computer interaction
Usability engineering: scenario-based development of human-computer interaction
Designing novel interactional workspaces to support face to face consultations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Shifting Innovation to Users via Toolkits
Management Science
What Motivates Voluntary Engagement in Cooperative Information Systems
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Designing large-display workspaces for cooperative travel consultancy
CHI '08 Extended Abstracts on Human Factors in Computing Systems
A Replicated Survey of IT Software Project Failures
IEEE Software
A Design Science Research Methodology for Information Systems Research
Journal of Management Information Systems
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Experience Design: Technology for All the Right Reasons
Experience Design: Technology for All the Right Reasons
Design science in information systems research
MIS Quarterly
User acceptance of hedonic information systems
MIS Quarterly
MIS Quarterly
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part I
Design science and the accumulation of knowledge in the information systems discipline
ACM Transactions on Management Information Systems (TMIS)
“Enforced” vs. “Casual” Transparency -- Findings from IT-Supported Financial Advisory Encounters
ACM Transactions on Management Information Systems (TMIS)
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This article describes a multiloop design approach, demonstrating two concatenated build-and-evaluate loops of a project that aims at enhancing and improving tele-counseling at travel agency call-centers. The socio-technical system design intends to implement and support a collaborative travel counseling concept which equalizes travel agents and customers within a value co-created service encounter to resolve the specific problems in travel agency call-centers. The design is finally guided by four instrumental goals: (1) increase transparency, (2) improve information quality, (3) support joint problem solving, and (4) create advisory experience. While the first build-and-evaluate loop mainly enhanced the workplace picture, the second build-and-evaluate loop primarily revealed organizational demands. This indicates that the proposed design approach enables sequentially broadening the problem space for design and supports iteratively moving forward the utility of the emerging artifact. Design is informed by concatenating insights from the previous loops which enrich understanding of the instrumental goals. The presented goals as well as the design approach are encouraging candidates for additional testing as a base for general design principles.