Designing large-display workspaces for cooperative travel consultancy

Authors:
Jasminko Novak;Mattias Aggeler;Gerhard Schwabe
Affiliations:
University of Zurich, Zurich, Switzerland;University of Zurich, Zurich, Switzerland;University of Zurich, Zurich, Switzerland
Venue:
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Year:
2008

Citing 9
Cited 2

Single display groupware: a model for co-present collaboration

Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Flatland: new dimensions in office whiteboards

Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Designing novel interactional workspaces to support face to face consultations

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Roomware for Cooperative Buildings: Integrated Design of Architectural Spaces and Information Spaces

CoBuild '98 Proceedings of the First International Workshop on Cooperative Buildings, Integrating Information, Organization, and Architecture
Multimedia fliers: information sharing with digital community bulletin boards

Communities and technologies
Collaborative knowledge management supporting mars mission scientists

CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
The iterative design and study of a large display for shared and sociable spaces

DUX '05 Proceedings of the 2005 conference on Designing for User eXperience
Not all sharing is equal: the impact of a large display on small group collaborative work

CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
When design just isn't enough: the unanticipated challenges of the real world for large collaborative displays

Personal and Ubiquitous Computing

When Joy Matters: The Importance of Hedonic Stimulation in Collocated Collaboration with Large-Displays

INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
From telesales to tele-advisory in travel agencies: Business problems, generic design goals and requirements

ACM Transactions on Management Information Systems (TMIS)

Quantified Score

Hi-index	0.00

Visualization

Abstract

This paper discusses the design and first deployment experiences of an interactive large-display workspace for face-to-face travel consultancy. The stickiness of client preferences, the asymmetry of information about the solution space and the emotional colouring of client choices, make this complex cooperative process difficult to perform. To support such collocated consultancies we propose a large-display system providing a shared visualization of information resources that can be manipulated jointly by both parties. The use of natural touch interaction and multimedia resources furthers emotional involvement of the user. Results of a preliminary evaluation suggest that such a large-display workspace can greatly improve the cooperation process and both customer and agent satisfaction.