User perceptions of decision support system restrictiveness: an experiment
Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-based Systems
Decisional guidance for computer-based decision support
MIS Quarterly
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Task complexity affects information seeking and use
Information Processing and Management: an International Journal
On the effectiveness of decisional guidance
Decision Support Systems
International Journal of Human-Computer Studies - Special issue: World Wide Web usability
Children's Internet searching on complex problems: performance and process analyses
Journal of the American Society for Information Science - Special issue on user-centered cooperative systems
A framework of knowledge management systems: issues and challenges for theory and practice
ICIS '00 Proceedings of the twenty first international conference on Information systems
Web searching: a process-oriented experimental study of three interactive search paradigms
Journal of the American Society for Information Science and Technology
The New Science of Management Decision
The New Science of Management Decision
Knowledge manipulation activities: results of a Delphi study
Information and Management
Knowledge management: hype, hope, or help?
Journal of the American Society for Information Science and Technology
An architecture for the integration of decision making support functionalities
Decision making support systems
Improving the search environment: informed decision making in the search for statistical information
Journal of the American Society for Information Science and Technology
Communities of practice and organizational performance
IBM Systems Journal
Knowledge portals and the emerging digital knowledge workplace
IBM Systems Journal
Journal of the American Society for Information Science and Technology
Information overload: addressing the productivity paradox in face-to-face electronic meetings
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
Deriving managerial benefit from knowledge search: a paradigm shift?
Information and Management
An empirical study of web site navigation structures' impacts on web site usability
Decision Support Systems
Knowledge Management: An Organizational Capabilities Perspective
Journal of Management Information Systems
Tagging and searching: Search retrieval effectiveness of folksonomies on the World Wide Web
Information Processing and Management: an International Journal
Journal of the American Society for Information Science and Technology
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
Journal of Management Information Systems
The use of a knowledge-based system in conceptual data modeling
Decision Support Systems
Information Systems Frontiers
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Internet tools used as knowledge retrieval mechanisms can be beneficial for knowledge acquisition (KA). This study applies the concepts of decisional guidance and restrictiveness to three commonly used tools to predict perceived information overload, task quality, and task speed for tasks that differ in complexity. In an experimental setting we find that less restrictive pull systems (i.e., web directories and Google search) increased quality in high-complexity tasks over more restrictive push systems (i.e., listservs) and lowered perceived information overload in both low- and high-complexity tasks. In low-complexity tasks, subjects using predefined guidance (i.e., listservs and web directories) performed better and faster than those using participative guidance (i.e., Google search). In high-complexity tasks, participative guidance provided lower perceived information overload and higher task quality. Implications for research and practice are discussed.