Interfacing thought: cognitive aspects of human-computer interaction
Reconstructive expert system explanation
Artificial Intelligence
Selection criteria for expert system shells: a socio-technical framework
Communications of the ACM
Explanation facilities and interactive systems
IUI '93 Proceedings of the 1st international conference on Intelligent user interfaces
The state of knowledge-based systems
Communications of the ACM
Agents that reduce work and information overload
Communications of the ACM
An experimental investigation of the use of explanations provided by knowledge-based systems
An experimental investigation of the use of explanations provided by knowledge-based systems
An empirical investigation of the effect of variations in expert system explanation presentation on users' acquisition of expertise and perceptions of the system
An intelligent assistant for patient health care
AGENTS '97 Proceedings of the first international conference on Autonomous agents
Explaining Control Strategies in Problem Solving
IEEE Expert: Intelligent Systems and Their Applications
An Explanation Facility for Today's Expert Systems
IEEE Expert: Intelligent Systems and Their Applications
Expert Systems: A View of the Field
IEEE Expert: Intelligent Systems and Their Applications
Product Configuration Frameworks-A Survey
IEEE Intelligent Systems
An empirical test of expert system explanation facility effects on incidental learning and decision-making
Information Technology and Management
Reviewing Software Diagrams: A Cognitive Study
IEEE Transactions on Software Engineering
Explanation in Case-Based Reasoning---Perspectives and Goals
Artificial Intelligence Review
Design and evaluation of an intelligent decision support system for nuclear emergencies
Decision Support Systems
The use of a knowledge-based system in conceptual data modeling
Decision Support Systems
The effects of structural characteristics of explanations on use of a DSS
Decision Support Systems
Journal of Management Information Systems
Discovering Cues to Error Detection in Speech Recognition Output: A User-Centered Approach
Journal of Management Information Systems
Training for Crisis Decision-Making: Psychological Issues and Computer-Based Solutions
Journal of Management Information Systems
The Role of Similarity in the Reuse of Object-Oriented Analysis Models
Journal of Management Information Systems
A brief historical review of explanation in expert system applications
AIAP'07 Proceedings of the 25th conference on Proceedings of the 25th IASTED International Multi-Conference: artificial intelligence and applications
Understanding user behavior with new mobile applications
The Journal of Strategic Information Systems
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
Journal of Management Information Systems
Impact of Knowledge Support on the Performance of Software Process Tailoring
Journal of Management Information Systems
Design and evaluation of an intelligent decision support system for nuclear emergencies
Decision Support Systems
The use of a knowledge-based system in conceptual data modeling
Decision Support Systems
Knowledge matters: Restrictiveness and performance with decision support
Decision Support Systems
Taking advice from intelligent systems: the double-edged sword of explanations
Proceedings of the 16th international conference on Intelligent user interfaces
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
Modelling with problem frames: explanations and context in ambient intelligent systems
CONTEXT'11 Proceedings of the 7th international and interdisciplinary conference on Modeling and using context
Technology Dominance in Complex Decision Making: The Case of Aided Credibility Assessment
Journal of Management Information Systems
Mapping goals and kinds of explanations to the knowledge containers of case-based reasoning systems
ICCBR'05 Proceedings of the 6th international conference on Case-Based Reasoning Research and Development
Argument form and spokesperson type: The recommendation strategy of virtual salespersons
International Journal of Information Management: The Journal for Information Professionals
Information Resources Management Journal
Toward cognitive support for OWL justifications
Knowledge-Based Systems
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This exploratory research investigates the nature of explanation use and factors that influence it during users' interaction with a knowledge-based system (KBS) for decision-making. It draws upon several cognitive perspectives to help understand when, why, and how explanations are used. A verbal protocol analysis was conducted based on a laboratory experiment involving a KBS for financial analysis. Major categories of explanation use were identified, and accounted for with relevant cognitive perspectives. Results show that explanations were requested to deal with comprehension difficulties caused by various types of perceived anomalies in KBS output. There were qualitative and quantitative differences in the nature and extent of explanation use between novices and experienced professionals. These results offer new insights to why explanations are useful and important, what factors influence explanation use, and what information should be included in explanations.