gIBIS: a hypertext tool for exploratory policy discussion
ACM Transactions on Information Systems (TOIS)
Cognitive Fit: An Empirical Study of Recursion and Iteration
IEEE Transactions on Software Engineering
Case-based reasoning
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Identifying controlling features of engineering design iteration
Management Science
Design rationale
The role of knowledge in software development
Communications of the ACM
The unified software development process
The unified software development process
Toward Reference Models for Requirements Traceability
IEEE Transactions on Software Engineering
Evaluating the Impact of Dss, Cognitive Effort, and Incentives on Strategy Selection
Information Systems Research
An Environment for Reusing Software Processes
ICSR '98 Proceedings of the 5th International Conference on Software Reuse
A Knowledge-Based Theory of the Firm--The Problem-Solving Perspective
Organization Science
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Cognitive fit in requirements modeling: a study of object and process methodologies
Journal of Management Information Systems - Special section: Strategic and competitive information systems
The Effectiveness of Knowledge Transfer Portfolios in Software Process Improvement: A Field Study
Information Systems Research
Understanding Conceptual Schemas: Exploring the Role of Application and IS Domain Knowledge
Information Systems Research
The Matrix of Control: Combining Process and Structure Approaches to Managing Software Development
Journal of Management Information Systems
Expertise Integration and Creativity in Information Systems Development
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
An Integrative Contingency Model of Software Project Risk Management
Journal of Management Information Systems
Team Knowledge and Coordination in Geographically Distributed Software Development
Journal of Management Information Systems
Software Process Tailoring: An Empirical Investigation
Journal of Management Information Systems
Coping with staffing delays in software project management: an experimental investigation
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
KM capability for software development: a case study of the Indian software firms
International Journal of Business Information Systems
Technology-Mediated Collaboration, Shared Mental Model and Task Performance
Journal of Organizational and End User Computing
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The use of a well-defined process is a widely recognized approach to increasing quality and productivity in software development. Building software processes from scratch each time is expensive and risky. Therefore, they are often created by tailoring existing processes and standards. Process tailoring is a knowledge-intensive activity. This research explores the link between knowledge support and software process tailoring performance under different levels of tailoring task complexity. It theoretically develops and tests how the fit between knowledge (generalized and contextualized) and software tailoring task complexity influences process tailoring performance. Process tailoring performance is conceptualized in terms of effectiveness and efficiency. The results from an experiment and a protocol analysis show that contextualized knowledge outperforms generalized knowledge in improving tailoring performance, and that such improvement in performance is greater in complex process tailoring tasks when compared to simple tasks.