Inquiry-Based Requirements Analysis
IEEE Software
A probabilistic method for computing term-by-term relationships
Journal of the American Society for Information Science
Multimedia and comprehension: a cognitive study
Journal of the American Society for Information Science
The effect of information presentation on decision making: a cost-benefit analysis
Information and Management
The use of goals to surface requirements for evolving systems
Proceedings of the 20th international conference on Software engineering
Complex document search for decision making
Information and Management
Cognitive design elements to support the construction of a mental model during software exploration
Journal of Systems and Software
Requirements engineering in the year 00: a research perspective
Proceedings of the 22nd international conference on Software engineering
Supporting optimization of business-to-business e-commerce relationships
Decision Support Systems
Knowledge Engineering in Esprit
IEEE Expert: Intelligent Systems and Their Applications
Automating the Discovery of As-Is Business Process Models: Probabilistic and Algorithmic Approaches
Information Systems Research
Information Systems Research
Extraction and representation of contextual information for knowledge discovery in texts
Information Sciences—Informatics and Computer Science: An International Journal
EBizPort: collecting and analyzing business intelligence information
Journal of the American Society for Information Science and Technology
Project memory: information management for project teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Journal of Management Information Systems
An Experiment to Assess the Performance of a Redesign Knowledge System
Journal of Management Information Systems
Journal of Management Information Systems
The Influence of Multimedia on Improving the Comprehension of Organizational Information
Journal of Management Information Systems
Design science in information systems research
MIS Quarterly
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Editor's comments: perspectives on time
MIS Quarterly
Design and evaluation of Ubiquitous Information Systems and use in healthcare
Decision Support Systems
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Unstructured data, most of it text-based and computer- mediated, makes up a rapidly growing majority of the knowledge store of most organizations. Entire classes of information systems-knowledge management systems and enterprise content management systems-have emerged to monitor, manage, and support decision making from this primarily textual data. IS research has treated text as a unitary variable. However, research from cognitive science strongly suggests that a deeper investigation of how text is comprehended would allow the development of more effective computer-based knowledge and communications systems. Our research extends IS research on the effects of information presentation on decision making by investigating the attributes of text rather than comparing text to other information presentation modes such as graphs or numbers. Our study also contributes to the sparse empirical IS research on problem formulation, the initial phase of decision making. Informed by research on information presentation, decision making, and narrative comprehension, we designed a series of experiments that demonstrate that the explicit inclusion of goal information for activities in narrative descriptions of problematic business processes increases overall comprehension, decision-making confidence, and short and long term recall. Based on our experimental findings we propose that augmenting text-based IS to elicit and saliently present explicit goal information would significantly enhance the decision support capability of these systems especially for rapid, ad hoc decisions about business process situations.