Task-technology fit and individual performance
MIS Quarterly
Understanding user evaluations of information systems
Management Science
The New Science of Management Decision
The New Science of Management Decision
Past, present, and future of decision support technology
Decision Support Systems - Special issue: Decision support systems: Directions for the next decade
Evaluating the Impact of Dss, Cognitive Effort, and Incentives on Strategy Selection
Information Systems Research
Assessing User Competence: Conceptualization and Measurement
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
A Dialectical Methodology for Decision Support Systems Design
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8 - Volume 8
An exploratory cognitive DSS for strategic decision making
Decision Support Systems
Inquiring Organizations: Moving From Knowledge Management To Wisdom
Inquiring Organizations: Moving From Knowledge Management To Wisdom
A strategic decision support system at Orell Fussli
Journal of Management Information Systems - Special issue: Information technology and organization design
Cooperative Scenario Building in Environmental Planning: Agents, Roles, Architectures
CDVE '08 Proceedings of the 5th international conference on Cooperative Design, Visualization, and Engineering
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Many complex and unstructured decisions are hindered by a lack of clear understanding of various underlying assumptions and perspectives involved in the decision process. At present, the traditional decision support systems (DSS) pay little attention to the elicitation of underlying assumptions and perspectives in dealing with complex issues. We argue that the Socratic dialectic inquiry is an effective method for dealing with unstructured problems that are complex and require the involvement of different perspectives in DSS. In this paper, we propose a design for Dialectic Decision Support Systems (DDSS), in which dialectical processes are integrated with traditional DSS in order to provide support for individual decision makers. We then formulate a conceptual model for identifying factors that contribute to the efficacy of DDSS in comparison to traditional DSS. The empirical test of the model supports the superior efficacy of the DDSS and identifies factors that contribute to it. The contributions of this research are in generating support for stimulating critical thinking, dealing with complex decision issues and identifying creative solutions.