User guidance for document-driven processes in enterprise systems

Authors:
Stefan Morana;Silvia Schacht;Ansgar Scherp;Alexander Maedche
Affiliations:
Institute for Enterprise Systems, University of Mannheim, Germany;Chair of Information Systems IV, Business School, University of Mannheim, Germany;Research Group Data and Web Science, University of Mannheim, Germany;Institute for Enterprise Systems, University of Mannheim, Germany,Chair of Information Systems IV, Business School, University of Mannheim, Germany
Venue:
DESRIST'13 Proceedings of the 8th international conference on Design Science at the Intersection of Physical and Virtual Design
Year:
2013

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Abstract

In practice up to 80% of the overall processed data is only available in an unstructured form, such as documents. The handling of documents within organizations is still an issue in both, research and practice. Employees perceive the way to handle business-relevant documents as high effort and struggle with handling documents compliant to organizational standards. As a result documents become decoupled from the defined business processes and scattered all over the organizations IT landscape. Understanding users and their needs in order to increase their intention to use Enterprise Systems consistent to organization-wide business processes is a gap in the existing literature. This paper presents a design science research project focusing on user guidance for document-driven processes in Enterprise Systems. Building on existing research in user guidance, we suggest to increase the user's individual awareness towards processing documents consistent to organizational processes. In addition to our research design, we present a preliminary artifact version based on the results of an exploratory interview study.