The measurement of end-user computing satisfaction
MIS Quarterly
Correlates of user satisfaction with end user computing: an exploratory study
Information and Management
An expanded instrument for evaluating information system success
Information and Management
International Journal of Human-Computer Studies
The measurement of user information satisfaction
Communications of the ACM
ICIS '00 Proceedings of the twenty first international conference on Information systems
A validation of the end-user computing satisfaction instrument in Taiwan
Information and Management
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Satisfaction/dissatisfaction: are users predisposed?
Information and Management
Information Systems Success Revisited
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8 - Volume 8
Journal of Management Information Systems
Evaluating the quality of delivered systems: a framework and instrument
International Journal of Business Information Systems
Telematics and Informatics
Examining success factors of open source software repositories: the case of OSOR.eu portal
International Journal of Business Information Systems
Problem solving representations in systems development
International Journal of Business Information Systems
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Assessing the effectiveness or success of Information Systems (IS) within organisations is one of the most critical issues of the IS management field. Considering the subjectivity of IS success, many surrogate measures have been developed by many researchers. The End User Information System Satisfaction (EUISS) is probably the most widely used measure of IS success. In this paper, a 12-item instrument that was developed by Doll and Torkzadeh is applied to study EUISS in an Iranian power holding company. This instrument has been vastly accepted in the literature and measures the satisfaction of IS end users in five different dimensions: content, accuracy, format, ease of use and timeliness. However, to date, this instrument has not been tested in an Iranian setting.