A strategic analysis of electronic marketplaces
MIS Quarterly - Special issue on the strategic use of information systems
Reducing buyer search costs: implications for electronic marketplaces
Management Science - Special issue: Frontier research on information systems and economics
Communications of the ACM
The New Science of Management Decision
The New Science of Management Decision
Opening Digital Markets: Battle Plans and Business Strategies for Internet Commerce
Opening Digital Markets: Battle Plans and Business Strategies for Internet Commerce
IJCAI '99 Proceedings of the Sixteenth International Joint Conference on Artificial Intelligence
Negotiation among self-interested computationally limited agents
Negotiation among self-interested computationally limited agents
A study on decision factors in adopting an online stock trading system by brokers in Taiwan
Decision Support Systems
Adaptive decision support system (ADSS) for B2C e-commerce
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
International Journal of Electronic Commerce
A diversity-based method for infrequent purchase decision support in e-commerce
Electronic Commerce Research and Applications
Comparison shopping agents and online price dispersion: a search cost based explanation
Journal of Theoretical and Applied Electronic Commerce Research
Explaining the user experience of recommender systems
User Modeling and User-Adapted Interaction
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Agent technology has been applied to design new services known as "shopbots" that simplify product and merchant brokering in several consumer industries. The use of shopbots is expected to reduce consumer search costs and make buying behavior more rational. Based upon a decision-making model, the author proposed 12 hypotheses pertaining to the effects of shopbot use on consumer buying behavior and tested them in an experiment in which consumers chose a financial-service provider. His hypotheses relating to changes in information-search behavior were strongly supported, but there was only partial support for the hypotheses on changes in choice behavior, and no evidence of differences at the problem-recognition and judgment stages of the buying process between consumers using shopbots and other consumers. Although this research was exploratory, the findings suggest that vendors of high-complexity products need not fear losing customers because of shopbot use. Since many customers perceive shopbots as value-added services that make information search on the Internet more satisfying, offering access to such services may help vendors to retain their customers.