The quality framework of e-government development

Authors:
W. Chutimaskul;S. Funilkul;V. Chongsuphajaisiddhi
Affiliations:
King Mongkut's University of Technology Thonburi, Bangkok, Thailand;King Mongkut's University of Technology Thonburi, Bangkok, Thailand;King Mongkut's University of Technology Thonburi, Bangkok, Thailand
Venue:
Proceedings of the 2nd international conference on Theory and practice of electronic governance
Year:
2008

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Abstract

e-Government is employed as a tool for supporting better government administration and public services. The success of e-Government is depending on its quality and usage. The higher e-Government quality, then better administration and services are provided. However, many e-Governments are developed without fully supporting the real government needs and sufficient quality. This paper pointes out three well-known quality aspects, i.e. process quality, information quality and service quality that can be embedded into e-Government. The imperial work on proving e-Government quality is addressed. In addition, the sustainable e-Government development containing four main components, i.e. stakeholder, development methodology, information and communication technology, and environment, is discussed. Integrating the above concepts, the quality framework of e-Government development to guarantee governmental and citizens' usage and satisfaction is established.