The measurement of end-user computing satisfaction
MIS Quarterly
Factors influencing electronic data interchange success
ACM SIGMIS Database
The HomeNet field trial of residential Internet services
Communications of the ACM
Web sites of the Fortune 500 companies: facing customers through home pages
Information and Management
The relation between user satisfaction, usage of information systems and performance
Information and Management
Communications of the ACM
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Customer service on the Internet: building relationships, increasing loyalty, and staying competitive
E-Commerce: Business. Technology. Society.
E-Commerce: Business. Technology. Society.
What do web users do? An empirical analysis of web use
International Journal of Human-Computer Studies
Key dimensions of business-to-consumer web sites
Information and Management
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Initial trust and the adoption of B2C e-commerce: The case of internet banking
ACM SIGMIS Database
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Factors influencing corporate online identity: a new paradigm
Journal of Theoretical and Applied Electronic Commerce Research
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Over the past ten years the use of the World Wide Web has changed significantly. Building a site that meets customer requirements requires a deep understanding of what different types of customers want to accomplish online. User information satisfaction instruments and use quality models have to be renewed as the Web has changed the way users and organizations interact with information systems (Lindroos 1997). An efficient and scalable e-commerce environment is one of the primary keys to success. The purpose of this research is to propose a model of Web success for individuals (users), and then assess the individual impact of the Web in relation to the proposed factors. From a sample of 188 subjects, the results of the model show that the individual impact of the Web is influenced by its usefulness and the content/timeliness. In this study, usability of the Web is influenced by temporal dissociation, enjoyment and control but not by race, age, gender or institution-based trust, while cognitive absorption is influenced by playfulness but not by personal innovativeness.