The measurement of end-user computing satisfaction
MIS Quarterly
Implementing SAP R/3 (2nd ed.): how to introduce a large system into a large organization
Implementing SAP R/3 (2nd ed.): how to introduce a large system into a large organization
Putting the enterprise into the enterprise system
Harvard Business Review
Communications of the ACM - Transforming China
Critical Factors for Successful Implementation of ERP in China
ICEBE '06 Proceedings of the IEEE International Conference on e-Business Engineering
ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success
Information and Management
Organisational factors for successful implementation of ERP systems
International Journal of Business Information Systems
An enterprise model and the organisation of ERP
International Journal of Computer Applications in Technology
Examining the critical success factors in the adoption of enterprise resource planning
Computers in Industry
Patterns of ERP Adoption and Implementation in China and Some Implications
Electronic Markets
ERP systems implementation success factors: IS and non-IS managers' perceptions
International Journal of Business Information Systems
Integrating business process modelling and ERP role engineering
International Journal of Business Information Systems
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This paper develops a model of firm operational performance in the aftermath of an ERP implementation based upon subjects' perceptions. We obtained a unique set of data for 198 public Chinese manufacturing companies involved in enterprise resource planning ERP implementations from 1993 to 2006. We collected fundamental data from a survey of these companies, and then analysed their ERP implementations and post-implementation operational performances. We use subjects' perceptions to model firm operational performance as a function of effective business process improvement BPI that is related to effective ERP implementation and post-implementation systems integration. These intervening factors, in turn, are modelled as a function of both the level of CEO involvement and the extent of business process reengineering BPR. We find that operational performance is positively associated with BPI, which is positively related to perceived ERP effectiveness and post-implementation systems integration, and that these are positively related to both the level of CEO involvement and the extent of BPR. Finally, competition and organisational change factors, along with ERP intensity variables are found to be effective controls in the underlying conceptual model.