Is there a universal instrument for measuring interactive information retrieval?: the case of the user engagement scale

Authors:
Heather L. O'Brien;Elaine G. Toms
Affiliations:
University of British Columbia, Vancouver, BC, Canada;Dalhousie University, Halifax, NS, Canada
Venue:
Proceedings of the third symposium on Information interaction in context
Year:
2010

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Abstract

This paper examines the validity of the User Engagement Scale (UES). Originally developed and tested in e-shopping, the scale was administered to users of a multimedia webcast system in an experimental setting. Factor analysis examined the structure and loadings of 31 items. As in previous research, a six-factor solution was found. However, the number of items was reduced and one of the original sub-scales (Felt Involvement) was eliminated. These results are examined contextually by comparing the current study with previous research. The findings discuss the feasibility of a universal measure of user engagement in Interactive Information Retrieval (IIR).