Reflections on value: policy makers evaluate federal information systems
Public Administration Review - Special issue: public management information systems
The measurement of end-user computing satisfaction
MIS Quarterly
“Convincing top management of the strategic potential of information systems"
Management Information Systems Quarterly
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Information Resources Management Journal
Information systems effectiveness: the construct space and patterns of application
Information and Management
Developing a 3-D model of information systems success
Information systems success measurement
Putting the enterprise into the enterprise system
Harvard Business Review
Patterns of senior executives' personal use of computers
Information and Management
Enterprise resource planning: ERP adoption by European midsize companies
Communications of the ACM
Enterprise resource planning: multisite ERP implementations
Communications of the ACM
A taxonomy of players and activities across the ERP project life cycle
Information and Management
ERP System Adoption - Does the Size Matter?
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
Critical success factors in the alignment of IS plans with business plans
International Journal of Information Management: The Journal for Information Professionals
ERP Lifecycle: A Retirement Case Study
Information Resources Management Journal
Utilizing enterprise systems for managing enterprise risks
Computers in Industry
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Business organizations worldwide are adopting Enterprise Resource Planning (ERP) systems. A number of studies deliberate the adoption and implementation of ERP, but few investigate the success of the system. To our knowledge, this is the first study of its kind to investigate the perspectives of key organizational stakeholders with respect to the success of their ERP software. Using postal surveys in Finland and Estonia, two small Northern European countries, we obtained empirical data from 44 private organizations in diverse industries. Our objective was to determine whether differences exist between two organizational stakeholder groups (top- and mid-level managers) concerning their prioritization and evaluation of measures relating to the success of their ERP software. Despite their distinct roles and influence, we did not notice any significant statistical differences between the two groups in this regard. However, each group evaluated measures such as "accuracy" and "reliability" differently. This paper discusses the implications of the study for both practice and research.