The measurement of end-user computing satisfaction
MIS Quarterly
The measurement of user information satisfaction
Communications of the ACM
Exploring the success factors of state website functionality: an empirical investigation
dg.o '05 Proceedings of the 2005 national conference on Digital government research
The web structure of e-government - developing a methodology for quantitative evaluation
Proceedings of the 15th international conference on World Wide Web
Quantitative metrics for measuring web accessibility
W4A '07 Proceedings of the 2007 international cross-disciplinary conference on Web accessibility (W4A)
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Performance Monitoring and Accountability through Technology: E-government in Greece
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
An approach based on metrics for monitoring web accessibility in Brazilian municipalities web sites
Proceedings of the 2008 ACM symposium on Applied computing
Fuzzy Analytic Hierarchy Process Application to E-government Performance Evaluation
FSKD '08 Proceedings of the 2008 Fifth International Conference on Fuzzy Systems and Knowledge Discovery - Volume 03
Toward a common framework for computing e-government index
Proceedings of the 2nd international conference on Theory and practice of electronic governance
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An e-Government portal represents not only a public image of a sovereign region, but also a reliable service platform for many users from local citizens and beyond. This makes the requirement for robustness of e-Government portal relatively stringent. In view of this, it would be very useful to have an independent server that serves as a 24/7 watch-guard to monitor the performance of the service portal. In this paper, we proposed a Web-based performance monitoring system (WMS) for checking the health status of the service portal in real-time. Some basic server information is usually provided by the web hosting service provider. Usually these information are simple statistics such as the number of hits and server loads over a selected period of time. Further details regarding the performance of the portal however may not be available or they come at expensive prices. This service is provided either by some third-party proprietary commercial software tools on the market or through consultancy services. The proposed WMS provides additional performance checks with the advantage of open source and Java based implementation platform. It features web usage mining from web log files in addition to the statistics offered by the hosting company. A higher level of analytical insights can be obtained too when the two are combined. The functions of WMS include: Web Log Analysis, Web Usability Analysis, Website Performance Benchmarking, Web Link Validation, and Performance Reporting. WMS can be used as a generic monitoring tool for virtually all kinds of e-business models. Specifically, we discuss the context of applications of WMS to e-Government performance models.