Toward the development of a standard e-readiness assessment policy
International Journal of Network Management
A web-based performance monitoring system for e-government services
Proceedings of the 3rd international conference on Theory and practice of electronic governance
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Benchmarking and rankings are common practices to gauge the status or standing and assess the progress of entities such as institutions and countries with respect to a characteristic or variable. Countries are often ranked with respect to, among other things, their economic, human, and technological development. Benchmarking tools such as the e-Government index serve as useful tools for policy makers. Given the importance any benchmarking and ranking is given when devising policies regarding information and communication technologies and allocating resources to implement those technologies by institutions and countries, an objective framework to produce the rankings is paramount. A ranking is as good as the frameworks used to produce it. Despite their wider use, some of the current procedures used for e-Government index computation have limitations. For instance, they do not differentiate between websites that provide static information and fully fledged portals. This paper compares four frameworks, points out their limitations and strengths, and proposes ways to address their limitations.