A web-based performance monitoring system for e-government services
Proceedings of the 3rd international conference on Theory and practice of electronic governance
Public satisfaction evaluation of E-government with fuzzy AHP
FSKD'09 Proceedings of the 6th international conference on Fuzzy systems and knowledge discovery - Volume 3
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E-government is no longer just an option but a necessity for countries aiming for better governance. The e-government performance evaluation is important for the development of e-government. As conventional evaluation models for e-government performance are generally too subjective and inaccurate, this paper presents a fuzzy multiple-criteria decision making method –– Fuzzy Analytic Hierarchy Process as evaluation method to evaluating the e-government performance.