The measurement of end-user computing satisfaction
MIS Quarterly
AIMQ: a methodology for information quality assessment
Information and Management
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
An empirical test of the DeLone-McLean model of information system success
ACM SIGMIS Database
The impact of Web quality and playfulness on user acceptance of online retailing
Information and Management
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Acceptance of electronic tax filing: A study of taxpayer intentions
Information and Management
Trust and TAM in online shopping: an integrated model
MIS Quarterly
A Users' Perspective of the Critical Success Factors Applicable to Information Centers
Information Resources Management Journal
Bidding strategies in online single-unit auctions: Their impact and satisfaction
Information and Management
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This paper discusses taxpayer satisfaction with an online system for filing individual income tax returns. Online tax-filing system quality encompasses information, system, and service qualities, which are the antecedents of user satisfaction with any system. To measure online tax-filing system quality, a second-order measurement model was tested using higher-order confirmatory factor analysis. Hierarchical factor analysis supported the measurement model of IS quality in the research setting. Path analysis using structural equation modeling confirmed that the quality antecedents strongly influenced taxpayer satisfaction with the online tax-filing system. Furthermore, the factors of information and system quality were more important than service quality in measuring taxpayer satisfaction, demonstrating the importance to taxpayers of system outputs and processing ability. Based on the findings, implications for online tax-filing systems are discussed. Finally, limitations are presented.