IT governance for enterprise resource planning supported by the DeLone-McLean model of information systems success

Authors:
Edward W. N. Bernroider
Affiliations:
Vienna University of Economics and Business Administration, Department for Information Business, Augasse 2-6, 1090 Vienna, Austria
Venue:
Information and Management
Year:
2008

Citing 4
Cited 9

Putting the enterprise into the enterprise system

Harvard Business Review
What is ERP?

Information Systems Frontiers
A Mathematical Theory of Communication

A Mathematical Theory of Communication
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update

Journal of Management Information Systems

Impact of quality antecedents on taxpayer satisfaction with online tax-filing systems-An empirical study

Information and Management
Elements of comprehensive assessments of IT infrastructure projects in the Austrian ministry of finance

EGOVIS'10 Proceedings of the First international conference on Electronic government and the information systems perspective
An empirical investigation of the impacts of internal/external facilitators on the project success of ERP: A structural equation model

Decision Support Systems
Risk assessment in ERP projects

Information Systems
A comprehensive study of the relationship between enterprise resource planning selection criteria and enterprise resource planning system success

Information and Management
Transforming e-services evaluation data into business analytics using value models

Electronic Commerce Research and Applications
Impact of an ERP system's capabilities upon the realisation of its business value: a resource-based perspective

Information Technology and Management
Towards a framework for decision making regarding IT adoption

Proceedings of the South African Institute for Computer Scientists and Information Technologists Conference
Choice of governance mechanisms to promote information sharing via boundary objects in the disaster recovery process

Information Systems Frontiers

Quantified Score

Hi-index	0.01

Visualization

Abstract

I investigated the role of IT governance in driving the success of ERP projects. The tool for assessing ERP value was a comprehensive, multivariate and validated model adapted from the widely used Delone and McLean model of IS success. This showed that ERP investments were more effective in organizations having an IT governance domain consisting of proactive strategic guidance and participatory team building. Large enterprises, however, under-performed compared to SMEs and needed specific performance drivers, such as top management commitment to become effective.