An exploration of group member satisfaction

Authors:
Murali Venkatesh;Jacques C. Verville
Affiliations:
-;-
Venue:
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
Year:
1993

Citing 4
Cited 0

The measurement of end-user computing satisfaction

MIS Quarterly
Collaborative technology and group process feedback: their impact on interactive sequences in meetings

CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Electronic meeting systems

Communications of the ACM - Special issue on computer graphics: state of the arts
A research program to assess user perceptions of group work support

CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Quantified Score

Hi-index	0.00

Visualization

Abstract

This paper reports results from an empirical, field-based exploration of the components of group member satisfaction. Items included in the instrument were identified via literature review. Additionally, a group brainstorming session with supervisory and middle management level employees of a large high technology firm was used to supplement items identified from the literature. The resulting instrument, with a focus on both within-meeting as well as pre- and post-meeting aspects of group work, was administered to a convenience sample of 166 respondents from the high technology firm. Results of factor and reliability analyses are reported. This project is part of a program of research examining group member satisfaction from the psychological perspective of closure.