Technical foundations to cut down administrative red tape: the case of the Canton of Vaud

Authors:
Olivier Glassey;Sophie Pichaureaux
Affiliations:
Swiss Graduate School of Public Administration, Swiss Public Administration Network, Lausanne, Switzerland;eGovernment Program, Canton of Vaud, Renens, Switzerland
Venue:
Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
Year:
2011

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Abstract

In this paper, we describe an analysis framework we developed in order to analyze the implementation of a simplification strategy in a Swiss Canton. This strategy is based on a participatory analysis of services and on the development of eGovernment foundations through the use of open standards and open source software. This framework takes into account both the supply side of administrative services and the user uptake. We will furthermore present preliminary results of our survey.