Validating and applying user satisfaction as a measure of mis success in small organizations
Information and Management
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
A model and instrument for measuring small business user satisfaction with information technology
Information and Management
The relation between user satisfaction, usage of information systems and performance
Information and Management
The measurement of user information satisfaction
Communications of the ACM
A validation of the end-user computing satisfaction instrument in Taiwan
Information and Management
Assessment of learner satisfaction with asynchronous electronic learning systems
Information and Management
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The asynchronous e-learning system (AELS) has been prevalent in both academia and industry. However, conventional evaluation of the AELS has leaned heavily towards the technical aspects of information systems. Since user satisfaction has been extensively proved and recognized as being a critical factor in influencing the success of information systems, this study deals with AELS evaluation from the perspective of user satisfaction. A survey of college students was carried out to collect data, which was then analyzed by analytic hierarchy process. The results show that the most important dimension of decision criteria was the learner interface. Operational stability, ease of accessing shared data, useful content, and capability of controlling learning progress top each dimension, respectively.