Critical success factors for successful implementation of enterprise resource planning systems in manufacturing organisations

Authors:
T. Ramayah;Matthew H. Roy;Sawaridass Arokiasamy;Imad Zbib;Zafar U. Ahmed
Affiliations:
Universiti Sains Malaysia, Penang, Malaysia.;University of Massachusetts Dartmouth, Dartmouth, MA 02747, USA.;Universiti Sains Malaysia, Penang, Malaysia.;American University of Beirut, Beirut, Lebanon.;Texas A&M University at Commerce, Commerce, Texas, USA
Venue:
International Journal of Business Information Systems
Year:
2007

Citing 14
Cited 9

The measurement of end-user computing satisfaction

MIS Quarterly
Information technology implementation research: a technological diffusion approach

Management Science
Supporting the information technology champion

MIS Quarterly - Special issue on the strategic use of information systems
Putting the enterprise into the enterprise system

Harvard Business Review
ERP software implementation: an integrative framework

European Journal of Information Systems - Special issue on information systems evaluation—past, present and future
Successful Sap R/3 Implementation: Practical Management of ERP Projects

Successful Sap R/3 Implementation: Practical Management of ERP Projects
R/3 Implementation: Methods and Tools

R/3 Implementation: Methods and Tools
E-Business and Erp: Transforming the Enterprise

E-Business and Erp: Transforming the Enterprise
Surprising Facts About Implementing ERP

IT Professional
Software Risk Management: Principles and Practices

IEEE Software
The critical success factors for ERP implementation: an organizational fit perspective

Information and Management
Critical Success Factors of Enterprise Resource Planning Systems Implementation Success in China

HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 8 - Volume 8
The Impact of Critical Success Factors across the Stages of Enterprise Resource Planning Implementations

HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
An extension of the technology acceptance model in an ERP implementation environment

Information and Management

Organisational factors for successful implementation of ERP systems

International Journal of Business Information Systems
A Q-sort study of benefits realisation in IT projects

International Journal of Business Information Systems
The consistency among facilitating factors and ERP implementation success: A holistic view of fit

Journal of Systems and Software
Information systems in the Indian manufacturing sector: extent of use and support for managerial roles

International Journal of Business Information Systems
ERP systems implementation success factors: IS and non-IS managers' perceptions

International Journal of Business Information Systems
Investigating the determinants of effective enterprise resource planning assimilation: a cross-case analysis

International Journal of Business Information Systems
A decision algorithm for ERP systems alignment

International Journal of Business Information Systems
Critical success factors in enterprise resource planning systems: Review of the last decade

ACM Computing Surveys (CSUR)
Investigating Critical Success Factors Affecting ERP Implementation in Chinese and Pakistani Enterprises

International Journal of Enterprise Information Systems

Quantified Score

Hi-index	0.00

Visualization

Abstract

This study examines the impact of the Critical Success Factors (CSFs) on the successful implementation of Enterprise Resource Planning (ERP) systems in Malaysian manufacturing organisations. The ERP system is an integrated package of business software that enables companies to manage their resources efficiently (Nah, Zuckweiler and Lau, 2003). The effect of organisational resistance on the aforementioned relationship was also studied, along with user satisfaction and pre-determined goals to evaluate the degree of success of ERP system implementation. Top management involvement, business plans, vision, vendor support, change readiness, teamwork, team composition and communication were found to be critical factors to ensure a smooth introduction for successful ERP implementation. In addition, organisational resistance was found to moderate the relationship between CSFs and user satisfaction.