The measurement of end-user computing satisfaction
MIS Quarterly
IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use
International Journal of Human-Computer Interaction
Information systems effectiveness: a user satisfaction approach
Information Processing and Management: an International Journal - Special issue: history of information science
The measurement of user information satisfaction
Communications of the ACM
Introduction to the new usability
ACM Transactions on Computer-Human Interaction (TOCHI)
Context of use within usability activities
International Journal of Human-Computer Studies
Effective Methodology for the Study of HCI
Effective Methodology for the Study of HCI
Discovering Statistics Using SPSS
Discovering Statistics Using SPSS
Current practice in measuring usability: Challenges to usability studies and research
International Journal of Human-Computer Studies
Functionality, usability, and user experience: three areas of concern
interactions - Waits & Measures
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This paper details the development of the Consumer Products Questionnaire (CPQ), a psychometric questionnaire created to measure user-satisfaction with electronic consumer products (ECPs). The five-factor theoretical model of satisfaction proposed by Porteous et al. (1995) was selected as a starting point for further empirical validation. An iterative psychometric process was used where responses to three versions of the CPQ were gathered from three independent user samples. Factor analysis and item analysis were used to produce the final thirty-item instrument. The original five-factor model was reduced to three factors, namely, Efficiency, Helpfulness, and Transparency. Cronbach's alpha for the Global scale and the three subscales are all above 0.90. In addition, preliminary validation studies indicate that the questionnaire can distinguish between products that differ in terms of usability.