A validation of the user-perceived web quality instrument for e-government context

Authors:
Yi-Shun Wang
Affiliations:
Department of Information Management, National Changhua University of Education, Changhua, Taiwan
Venue:
ICS'06 Proceedings of the 10th WSEAS international conference on Systems
Year:
2006

Citing 11
Cited 0

The measurement of end-user computing satisfaction

MIS Quarterly
A confirmatory factor analysis of the end-user computing satisfaction instrument

MIS Quarterly
Service quality: a measure of information systems effectiveness

MIS Quarterly
Strategic information systems planning success: an investigation of the construct and its measurement

MIS Quarterly
Cost-Benefit Analysis in Information Systems Development and Operation

ACM Computing Surveys (CSUR)
The measurement of user information satisfaction

Communications of the ACM
Developing and validating an instrument for measuring user-perceived web quality

Information and Management
A validation of the end-user computing satisfaction instrument in Taiwan

Information and Management
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach

Information Systems Research
Assessing the Quality of Auction Web Sites

HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
An Evaluation of Cyber-Bookshops: The WebQual Method

International Journal of Electronic Commerce

Quantified Score

Hi-index	0.00

Visualization

Abstract

With the proliferation of the Internet and World Wide Web applications, users are increasingly interacting with e-government Web applications. It is, therefore, important to measure the success and/or quality of e-government Web sites from the user's perspective. Aladwani and Palvia proposed the perceived Web quality (PWQ) instrument to measure the Web quality in the e-commerce context. However, the acceptance of the PWQ measure as a standardized instrument requires confirmation that it explains and measures the perceived Web quality construct and its components in cross-cultural and cross-application contexts. This article focuses on the psychometric stability of the PWQ instrument when applied to Taiwanese users of typical e-government Web applications. Based on a sample of 251 respondents, this study uses confirmatory factor analysis to validate the instrument's factor structure, reliability, and validity. The evidence indicates that the instrument is a valid and reliable measure in Taiwanese e-government contexts. The generality of this validated PWQ instrument can not only provide e-government designers and managers with a useful tool for assessing perceived e-government Web quality, but also provide researchers with a common framework for the comparative analysis of the results from various researches.