The measurement of end-user computing satisfaction
MIS Quarterly
Inferring depictions in natural-language captions for efficient access to picture data
Information Processing and Management: an International Journal
WordNet: a lexical database for English
Communications of the ACM
Fab: content-based, collaborative recommendation
Communications of the ACM
GroupLens: applying collaborative filtering to Usenet news
Communications of the ACM
Information filtering via hill climbing, WordNet and index patterns
Information Processing and Management: an International Journal - Special issue on electronic news
Learning personal preferences on online newspaper articles from user behaviors
Selected papers from the sixth international conference on World Wide Web
Journal of the American Society for Information Science - Special issue on the 50th anniversary of the Journal of The American Society for Information Science: part 2: paradigms, models and methods of information science
Journal of Management Information Systems
Tracking multiple topics for finding interesting articles
Proceedings of the 13th ACM SIGKDD international conference on Knowledge discovery and data mining
A semantic-expansion approach to personalized knowledge recommendation
Decision Support Systems
Complex adaptive filtering user profile using graphical models
Information Processing and Management: an International Journal
Maintaining customer profiles in an e-commerce environment
Proceedings of the 2008 annual research conference of the South African Institute of Computer Scientists and Information Technologists on IT research in developing countries: riding the wave of technology
The adaptive web
Recommendation in Internet forums and blogs
ACL '10 Proceedings of the 48th Annual Meeting of the Association for Computational Linguistics
User comments for news recommendation in forum-based social media
Information Sciences: an International Journal
Measuring the interestingness of articles in a limited user environment
Information Processing and Management: an International Journal
Information Systems Frontiers
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The widespread adoption of the Internet and information technologies has changed the nature of many industries through easy collection, analysis, and sharing of information. This transformation of information processing makes rapid response and product customization become the major concerns in marketing and strategic planning. This is particularly significant in the industries that offer digital contents to their clients, such as consulting and news services. Due to the digital nature of their products, fully customized services over the Internet is possible. To customize services, however, a company needs to well understand its customers and consequently provide tailored product/services based on their preference.In this paper, a news recommendation system that allows a news service provider to analyze its customer profile and then produce customized news services is developed. The method determines customer interests from the structure of the news read by a client and the reading time. Once customer profile is constructed, personal news services can be provided by the system. An empirical study using actual news provided by the China Times shows that the recommendation system outperforms the traditional headline news compiled by the news editor in both objective performance indices and customer satisfaction. In addition to news services, this approach can be generalized to other industries and services whose products can be digitized, such as consulting and knowledge management.