Systems, Objectives, Solutions
The measurement of end-user computing satisfaction
MIS Quarterly
The implementation of information systems for workers: a structural equation model
Information and Management
DSS theory: a model of constructs and relationships
Decision Support Systems
Task-technology fit and individual performance
MIS Quarterly
Dimensions of information systems success
Information systems success measurement
Effectiveness of decision support systems: development or reliance effect?
Decision Support Systems - Special issue: expertise and modeling expert decision making
Key antecedents of executive information system success: a path analytic approach
Decision Support Systems
Journal of Technology in Human Services
A validation of the end-user computing satisfaction instrument in Taiwan
Information and Management
Expert Systems with Applications: An International Journal
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Risk assessment instruments have been developed to help human service workers identify risk factors associated with abusive families. Many such instruments have been incorporated into management information systems in the form of Decision Support Systems (DSS). This paper reports findings from a case study that evaluated a risk assessment instrument as a decision support tool. Respondents considered ''usefulness'' of the information a more important factor than how easy the system was to use, the configuration of reports or whether the system was up or not. Focus groups were used to explore how to increase the usefulness of the information.