Gaining benefits from IS/IT implementation: Interpretations from case studies

Authors:
Gurpreet Dhillon
Affiliations:
Information Systems Department, Virginia Commonwealth University, 1015 Floyd Avenue, Richmond, VA 23284-4000, USA
Venue:
International Journal of Information Management: The Journal for Information Professionals
Year:
2005

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Abstract

This paper examines those contextual issues that determine the success of a computer-based information system. It shows that a narrow technology-focused orientation in systems development is a limiting factor in realizing benefits. In doing so it argues that real benefits reside not within the IT domain but instead in the changes in the organizational activities that the IT system has enabled. The paper reviews such benefits through two information system implementation case studies. tion case studies.