Organizational competence for harnessing IT: A case study

Authors:
Gurpreet Dhillon
Affiliations:
Department of Information Systems, School of Business, Virginia Commonwealth University, 301 West Main Street, Snead Hall, Richmond, VA 23284, USA
Venue:
Information and Management
Year:
2008

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Abstract

In spite of decades of discussion and research into the benefits of the use of IT in the organization, it has been difficult to prove a positive gain. Literature on IT management has reported more cases of failed implementations than of success. We believed that developing organizational competencies both helped in harnessing IT and also in gaining competitive advantage. Conceptual schema for developing this was based on the theory of strategic competence, which formed the basis of our work. We undertook a case study to prove this. Findings suggested that three broad categories of competence were necessary for harnessing IT. A number of facilitating competencies were also found and are presented.