Knowledge management in decision support systems
Decision Support Systems
Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Developing and managing expert systems: proven techniques for business and industry
Developing and managing expert systems: proven techniques for business and industry
Communication and performance in ad hoc task groups
Intellectual teamwork
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Reengineering: business change of mythic proportions?
MIS Quarterly
Analyzing the usability of a design rationale notation
Design rationale
Evaluating opportunities for design capture
Design rationale
Knowledge-based knowledge management in the reengineering domain
Decision Support Systems - From information retrieval to knowledge management: enabling technologies and best practices
The Architecture of Cognition
Knowledge Management Tools
Decision Support Systems and Intelligent Systems
Decision Support Systems and Intelligent Systems
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Enterprise Knowledge Management
Computer
Business process redesign: tactics for managing radical change
Journal of Management Information Systems - Special section: Toward a theory of business process change management
The implementation of business process reengineering
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Improving the communicational effectiveness of virtual organizations through workflow automation
International Journal of Electronic Commerce - Special section: Information technology and the virtual organization
Beyond re-engineering: the three phases of business transformation
IBM Systems Journal
Business rules management in healthcare: A lifecycle approach
Decision Support Systems
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Although knowledge management has been investigated in the context of decision support and expert systems for over a decade, interest in and attention to this topic have exploded recently. But integration of knowledge process design with knowledge system design is strangely missing from the knowledge management literature and practice. The research described in this chapter focuses on knowledge management and system design from three integrated perspectives: 1 reengineering process innovation, 2 expert systems knowledge acquisition and representation, and 3 information systems analysis and design. Through careful analysis and discussion, we integrate these three perspectives in a systematic manner, beginning with analysis and design of the enterprise process of interest, progressively moving into knowledge capture and formalization, and then system design and implementation. Thus, we develop an integrated approach that covers the gamut of design considerations from the enterprise process in the large, through alternative classes of knowledge in the middle, and on to specific systems in the detail. We show how this integrated methodology is more complete than existing developmental approaches and illustrate the use and utility of the approach through a specific enterprise example, which addresses many factors widely considered important in the knowledge management environment. Using the integrated methodology that we develop and illustrate in this article, the reader can see how to identify, select, compose and integrate the many component applications and technologies required for effective knowledge system and process design.