gIBIS: a hypertext tool for exploratory policy discussion
ACM Transactions on Information Systems (TOIS)
Object lens: a “spreadsheet” for cooperative work
ACM Transactions on Information Systems (TOIS)
Using collaborative filtering to weave an information tapestry
Communications of the ACM - Special issue on information filtering
The interdisciplinary study of coordination
ACM Computing Surveys (CSUR)
Experiments with Oval: a radically tailorable tool for cooperative work
ACM Transactions on Information Systems (TOIS)
An overview of workflow management: from process modeling to workflow automation infrastructure
Distributed and Parallel Databases - Special issue on software support for work flow management
Evaluating opportunities for design capture
Design rationale
An introduction to software agents
Software agents
Communication and organization in software development: an empirical study
IBM Systems Journal
Beyond Media Richness: An Empirical Test of Media Synchronicity Theory
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences - Volume 1
Supporting virtual team collaboration: the TeamSCOPE system
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Virtual enterprise and emissary computing technology
International Journal of Electronic Commerce
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
Analysis of a collaborative workflow process with distributed actors
Information Systems Frontiers
On the performance of workflow processes with distributed actors: does place matter?
BPM'07 Proceedings of the 5th international conference on Business process management
Integrated Analysis and Design of Knowledge Systems and Processes
Information Resources Management Journal
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Virtual teams are increasingly used for a wide variety of tasks to achieve organizational flexibility and reduce administrative overhead. Such teams are versatile and adaptive in many ways but often at the expense of high communication and coordination costs. This paper explores the communicational effectiveness of virtual teams for performing complex structured tasks with high coordination requirements. It investigates the communicational patterns of a virtual team created for the purpose of managing special events at a public university. An analysis of the e-mail messages between team members shows that the team adopted a "hub-and-spoke" communicational structure. This created bottlenecks, thereby impairing the team's communicational effectiveness. The findings underpin a proposed set of workflow-based solutions for improving the functioning of the team. This research highlights the need for a better understanding of the theoretical implications of workflow and related technologies for corporate communication, especially communication in virtual teams.