Communication and collaboration: facilitating cooperative work through communication
Office Technology and People - Computer-Supported Cooperative Work
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Intellectual teamwork
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CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
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Supporting social awareness @ work design and experience
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Virtual team awareness and groupware support: an evaluation of the teamSCOPE system
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In this paper, we describe a collaborative system specifically designed to address problems faced by distributed (or virtual) teams. TeamSCOPE (Team Software for a Collaborative Project Environment) is a web-based work environment that has emerged from a research project studying the communication needs of internationally distributed engineering design teams. The paper begins by outlining some of the needs of virtual teams. An integrative framework that focuses on facilitation of group members' awareness of group activities, communications and resources is proposed. These needs and awareness requirements are then translated into a set of collaborative system design goals which have guided the implementation of TeamSCOPE. The features of TeamSCOPE are briefly reviewed, and some preliminary observations from early users are provided. We conclude by noting some of the new features planned for TeamSCOPE based on our early trials.