Virtual team awareness and groupware support: an evaluation of the teamSCOPE system

Authors:
Chyng-Yang Jang;Charles Steinfield;Ben Pfaff
Affiliations:
Department of Telecommunication, Michigan State University, East Lansing, MI;Department of Telecommunication, Michigan State University, East Lansing, MI;Department of Telecommunication, Michigan State University, East Lansing, MI
Venue:
International Journal of Human-Computer Studies - Special issue on Awareness and the WWW
Year:
2002

Citing 8
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Abstract

This paper overviews a Web-based collaborative system called TeamSCOPE that has been designed to support awareness needs of globally distributed teams. Four types of awareness needs of virtual teams are defined and the awareness support features of TeamSCOPE are described. The usage patterns of eight globally distributed engineering design teams are outlined, and evaluation results are provided. Findings illustrate how group process interacts with technology to create design challenges in the support of virtual team awareness needs.